HPE Foundation Care - Extended Service - 5 Year - Service

The HPE Foundation Care - Extended Service - 5 Year offers an unmatched suite of comprehensive hardware and software services designed to enhance the reliability and availability of your IT infrastructure. This service ensures that you have access to HPE's top-notch technical resources, providing essential support and collaboration with your IT team to swiftly resolve hardware and software issues associated with HPE and selected third-party products. With a strong emphasis on minimizing downtime and maximizing efficiency, this service empowers your organization with peace of mind and confidence in your IT operations.

• Comprehensive Coverage: The HPE Foundation Care Service includes extensive hardware and software support, ensuring your IT infrastructure remains operational and efficient.
• Expert Technical Support: Gain access to HPE’s highly trained technical resources who work in tandem with your IT team to tackle any hardware or software challenges.
• Remote Diagnosis and On-Site Repair: Enjoy the convenience of remote diagnosis and support, with on-site hardware repair services available if necessary to resolve critical issues.
• Software Updates and Patches: Stay current with remote technical support and access to software updates and patches, including those for selected third-party software products.
• Fast Response Times: Experience peace of mind with a 4-hour response time for parts and labor service, ensuring your operations run smoothly and efficiently.

Technical Details of the Product

The HPE Foundation Care - Extended Service - 5 Year includes:

• Service Duration: 5 Years
• Response Time: 4 Hour - Parts and Labor
• Remote Diagnosis and Support for Hardware Issues
• On-Site Hardware Repair Services
• Access to Software Updates for HPE and Selected Third-Party Products
• Basic Software Support and Collaborative Call Management for eligible software

How to Install

To activate your HPE Foundation Care - Extended Service - 5 Year, follow these simple steps:

1. Purchase the HPE Foundation Care service package from an authorized HPE vendor or directly from HPE.
2. Follow the instructions provided in your purchase confirmation to register the service with HPE.
3. Once registered, ensure that all eligible hardware and software products are set up and connected to the internet for optimal support access.
4. Collaborate with your IT team to familiarize them with the support process, including how to contact HPE for assistance.
5. Enjoy the benefits of HPE Foundation Care, knowing that expert support and timely service are just a call away.

Frequently Asked Questions

What products are covered under HPE Foundation Care?

HPE Foundation Care covers eligible HPE hardware products and selected third-party software products. For a complete list, please contact HPE directly.

What is the response time for on-site support?

The service includes a guaranteed response time of 4 hours for parts and labor, allowing for swift resolution of issues.

Can I get software support for non-HPE products?

Yes, HPE Foundation Care may include Basic Software Support and Collaborative Call Management for selected non-HPE software, depending on the eligibility.

How do I access my software updates?

Software updates can be accessed through the HPE support portal once your service is activated. You will receive notifications about available updates.

Is there any downtime during the installation of the service?

No, the installation process is designed to be seamless and does not require any downtime of your IT infrastructure.