HPE Foundation Care - Extended Service - 5 Year - Service

The HPE Foundation Care - Extended Service - 5 Year is a comprehensive service package tailored to enhance the reliability and performance of your IT infrastructure. This essential support service from Hewlett Packard Enterprise ensures that your systems remain operational, allowing your business to focus on its core activities without interruptions. With expert assistance and proactive management, gain peace of mind knowing your IT environment is in good hands.

• Comprehensive Coverage: HPE Foundation Care offers extensive support for both hardware and software, ensuring your IT environment remains functional and efficient. Protect your investment and maximize your uptime with broad coverage.
• Remote Diagnosis and Support: Gain access to HPE's technical resources for remote diagnosis and troubleshooting, significantly minimizing downtime and resolving issues swiftly. Enjoy peace of mind with expert help just a call away.
• On-Site Hardware Repair: In the event of hardware failure, benefit from on-site repair services designed to address problems quickly, allowing your operations to run smoothly without significant interruptions.
• Software Updates and Patches: Stay current with software enhancements and security updates included in the service, ensuring that your systems are always secure and optimized for top performance.
• Next Business Day Service: Experience a reliable parts and labor response time with next business day service, ensuring quick resolutions and improved productivity for your organization.

Technical Details of Product

• Service Type: Extended Service
• Duration: 5 Years
• Support Level: Comprehensive Hardware and Software Services
• Response Time: Next Business Day Parts and Labor
• Eligibility: Covers HPE and selected third-party products

How to Install

To avail of the HPE Foundation Care - Extended Service, follow these steps:

1. Contact HPE or your authorized HPE partner to purchase the service.
2. Provide the necessary information regarding your HPE hardware and software products for eligibility verification.
3. Upon purchase, you will receive documentation outlining your service agreement and coverage details.
4. Set up your HPE products as per the manufacturer's instructions, ensuring they are registered for support.
5. Start utilizing the service by reaching out to HPE technical support whenever needed for assistance.

Frequently Asked Questions

• What products are covered under HPE Foundation Care? HPE Foundation Care covers eligible HPE hardware and selected third-party software products. Please check with HPE for a detailed list of covered products.
• How does remote diagnosis work? Remote diagnosis allows HPE’s technical support team to assess and troubleshoot your issues without the need for on-site visits, making it faster and more efficient.
• What should I do if I need on-site support? If remote support does not resolve your issue, you can request on-site support as part of your service agreement, and a technician will be dispatched to your location.
• Are software updates included in this service? Yes, the service includes access to software updates and patches for eligible HPE-supported software products, along with updates for selected third-party software.
• How can I contact HPE support? You can reach HPE support through their official website, by phone, or via your HPE support portal, where you can submit a ticket for assistance.