HPE Foundation Care - Extended Service - 5 Year - Service

The HPE Foundation Care - Extended Service - 5 Year - Service is a vital support solution tailored for businesses that rely on HPE products. This comprehensive service package is designed to enhance the availability and performance of your IT infrastructure, providing peace of mind by ensuring that both hardware and software components are well-supported and efficiently maintained. With HPE's expert technical resources at your disposal, you can navigate any challenges that arise, allowing your IT team to focus on what they do best.

• Comprehensive Support: Gain access to both hardware and software support, ensuring a holistic approach to your IT infrastructure management.
• Next Business Day Response: Enjoy the convenience of parts and labor service response time that is next business day, maximizing efficiency and minimizing downtime.
• Remote Diagnosis and On-Site Repair: Benefit from remote diagnosis for immediate problem-solving, complemented by on-site hardware repair when necessary.
• Software Updates and Patches: Stay up-to-date with remote technical support and access to essential software updates and patches for HPE and selected third-party products.
• Five-Year Coverage: Ensure long-term reliability and peace of mind with a five-year extended service duration, safeguarding your investment in HPE technology.

Technical Details of the Product

The HPE Foundation Care - Extended Service comes with a host of technical specifications:

• Service Type: Extended Support for Hardware and Software
• Coverage Duration: 5 Years
• Response Time: Next Business Day for Parts and Labor
• Support Availability: 24/7 Remote Technical Support
• Includes Basic Software Support for eligible products

How to Install

Installing the HPE Foundation Care - Extended Service is a straightforward process:

1. Contact your HPE representative to confirm eligibility and setup.
2. Register your HPE products under the service coverage.
3. Access the HPE Support Center for instructions and resources.
4. Utilize the provided support channels to address any setup issues.
5. Begin using the service to enhance your IT infrastructure management.

Frequently Asked Questions

What does HPE Foundation Care - Extended Service include?

The service includes comprehensive hardware and software support, remote diagnosis, on-site repairs, access to software updates, and basic software support for eligible products.

How can I contact HPE for support?

You can reach out to HPE support via their official website, through your dedicated account representative, or by calling the support hotline provided at the time of service enrollment.

Is there a limit to the number of support requests?

There is typically no limit on the number of support requests you can make; however, the specifics may vary based on the terms of your service agreement. It is best to check your contract or consult with HPE for detailed information.

Can I upgrade my service plan?

Yes, upgrades may be available depending on your current service plan. You should contact your HPE representative to discuss upgrade options and associated costs.