HPE Foundation Care - Extended Service - 5 Year - Service

The HPE Foundation Care - Extended Service - 5 Year is an essential service plan designed to enhance the availability and reliability of your IT infrastructure. This comprehensive service solution ensures that your organization can maintain optimal performance and efficiency while mitigating potential disruptions. With a dedicated support structure, you can feel confident that both hardware and software issues will be resolved promptly, allowing you to focus on your core business operations.

• Comprehensive Support: HPE Foundation Care Service provides an extensive range of hardware and software support. This means that whether it’s a technical hurdle or a software glitch, you have a team of experts ready to assist you, ensuring that your IT environment operates smoothly.
• Remote Diagnosis and On-Site Repair: In the event of a hardware-related issue, benefit from immediate remote diagnosis. If the problem cannot be resolved remotely, HPE will send qualified technicians to your location for swift on-site repairs, minimizing downtime and keeping your operations running efficiently.
• Basic Software Support: With HPE Foundation Care, eligible HPE hardware products come with Basic Software Support. This valuable feature allows you to receive assistance for selected non-HPE software, ensuring you have the resources you need to resolve software-related issues effectively.
• Access to Updates: Stay ahead of the curve with the included software updates feature. This service provides access to the latest updates and patches for selected HPE-supported third-party software, ensuring your systems benefit from the newest features and security enhancements.
• Fast Response Times: Enjoy the peace of mind that comes with a 4 Hour - Parts and Labor service response time. This rapid response ensures that any issues you experience are addressed quickly, maximizing efficiency and minimizing disruption to your business.

Technical Details of HPE Foundation Care - Extended Service - 5 Year

• Duration: 5 Years
• Response Time: 4 Hours - Parts and Labor
• Support Type: Remote and On-Site
• Eligible Products: HPE Hardware and Software, selected third-party software

How to Install HPE Foundation Care - Extended Service

1. Purchase the HPE Foundation Care - Extended Service - 5 Year package through an authorized reseller or directly from HPE.
2. Register your eligible HPE hardware and software products with HPE to activate your service plan.
3. Once registered, familiarize yourself with the support options available, including remote diagnosis and on-site service.
4. If you encounter any issues, contact HPE support directly through the designated channels provided during registration.

Frequently Asked Questions

• Q: What types of products are eligible for the HPE Foundation Care service? A: The service covers HPE hardware and selected third-party software products. Please contact HPE for specific eligibility details.
• Q: How quickly can I expect support after contacting HPE? A: With a 4 Hour - Parts and Labor service response time, you can expect prompt assistance for your hardware and software issues.
• Q: Is there a limit to the number of support calls I can make? A: There is generally no limit to the support calls you can make for eligible products, ensuring that you receive thorough assistance whenever needed.
• Q: Does the service include software updates for third-party products? A: Yes, the service includes access to updates for selected HPE-supported third-party software products as they become available.
• Q: What do I do if I need on-site support? A: If remote diagnosis does not resolve your issue, HPE will dispatch qualified technicians for on-site assistance based on your service plan.