HPE Foundation Care - Extended Service - 5 Year - Service

Experience unparalleled support for your IT infrastructure with the HPE Foundation Care - Extended Service - 5 Year. Designed to enhance the availability and reliability of your hardware and software systems, HPE Foundation Care Service combines the expertise of Hewlett Packard Enterprise (HPE) technical resources with comprehensive services that empower your IT team. Whether you face hardware malfunctions or software complications, this service ensures you receive the necessary assistance to keep your operations running smoothly.

• Comprehensive Hardware and Software Support: HPE Foundation Care offers extensive hardware and software services aimed at maximizing the uptime of your IT environment. From remote diagnosis to on-site repair, receive the assistance you need to resolve any issues quickly.
• Remote Technical Support: Gain access to HPE’s skilled technical resources, providing remote support that helps you efficiently troubleshoot problems with HPE and selected third-party products without leaving your workspace.
• Fast Response Times: Enjoy the convenience of a 4-hour parts and labor service response time, ensuring that you receive prompt attention to any issues that may arise, thus minimizing downtime.
• 5-Year Service Commitment: With a robust 5-year service duration, you can rely on HPE Foundation Care to provide ongoing support and upgrades, ensuring the longevity and optimal performance of your IT infrastructure.
• Access to Software Updates: Stay current with the latest software updates and patches for both HPE products and selected third-party software, helping to improve security and performance across your systems.

Technical Details of the Product

• Service Type: Extended Service
• Duration: 5 Years
• Response Time: 4 Hours (Parts and Labor)
• Coverage: Hardware and software support for HPE and selected third-party products
• Additional Features: Basic Software Support and Collaborative Call Management for eligible software

How to Install

To begin utilizing HPE Foundation Care - Extended Service, follow these simple steps:

1. Purchase the HPE Foundation Care - Extended Service package through an authorized HPE reseller or directly from HPE.
2. Once received, register your HPE hardware and software products with HPE to activate your service.
3. Access the HPE support portal to familiarize yourself with the available resources and support options.
4. In case of an issue, contact HPE support through the provided channels, and a technician will assist you in troubleshooting or dispatching an on-site service if necessary.

Frequently Asked Questions

• What products are eligible for HPE Foundation Care?

  HPE Foundation Care supports a range of HPE hardware and software products. For third-party software, please contact HPE for eligibility details.

• What is included in the Basic Software Support?

  Basic Software Support includes access to remote technical support and updates for HPE-supported software products.

• How do I contact HPE for support?

  You can reach HPE support via the support portal, phone, or email. Refer to your service agreement for specific contact details.

• Can I extend my service after 5 years?

  Yes, you can renew or extend your HPE Foundation Care service prior to the expiration date. Please contact HPE for renewal options.

• What happens if I encounter an issue with a third-party product?

  If your issue involves a third-party product, HPE will assist in troubleshooting and may provide support based on the collaborative call management service.