HPE Foundation Care - Extended Service - 5 Year - Service

Introducing the HPE Foundation Care - Extended Service - 5 Year - Service, a comprehensive support solution designed to enhance the reliability and efficiency of your IT infrastructure. This extended service plan from Hewlett Packard Enterprise (HPE) provides a range of hardware and software services tailored to meet the demands of modern businesses. With HPE Foundation Care, you can rest assured knowing that your systems are supported by experienced technical resources, helping you to resolve any issues that may arise quickly and effectively.

• Comprehensive Support: HPE Foundation Care encompasses both hardware and software services, ensuring that your IT infrastructure remains fully operational with minimal downtime.
• Remote Diagnosis and On-site Repair: Benefit from remote diagnosis and expert support, along with on-site hardware repair when necessary, allowing for quick problem resolution.
• Access to Software Updates: Stay up-to-date with remote technical support and access to essential software updates and patches for HPE-supported products and selected third-party software.
• Predictable Total Cost of Ownership: Enjoy a well-defined service plan that helps in budgeting and managing expenses associated with your IT maintenance.
• Rapid Response Time: With a 4-hour parts and labor service response time, HPE Foundation Care ensures maximum efficiency and minimal disruption to your business operations.

Technical Details of the Product

• Service Duration: 5 Years
• Service Type: Extended Support for Hardware and Software
• Response Time: 4 Hours for Parts and Labor
• Remote Diagnosis: Yes
• On-site Hardware Repair: Included
• Basic Software Support: Available for eligible products
• Collaborative Call Management: Included for selected non-HPE software

How to Install

Installing the HPE Foundation Care - Extended Service is a straightforward process:

1. Purchase the HPE Foundation Care service package that suits your needs.
2. Register your HPE hardware and software products with HPE to ensure all eligible components are covered.
3. Work with HPE representatives to customize your service plan based on your specific requirements.
4. Once your service is activated, you will receive details on how to access support and service features.
5. For ongoing support, simply reach out to HPE technical resources whenever issues arise.

Frequently Asked Questions

• What products are eligible for HPE Foundation Care?
  HPE Foundation Care supports a wide range of HPE hardware and selected third-party software. Contact HPE for specific eligibility details.
• Is on-site support included in the service?
  Yes, on-site hardware repair is part of the HPE Foundation Care offer, ensuring quick resolution of hardware issues.
• How can I access software updates?
  HPE Foundation Care provides remote technical support and access to software updates and patches as they become available.
• What is the response time for service requests?
  The service guarantees a 4-hour response time for parts and labor, ensuring that your issues are addressed swiftly.
• Can I customize my service plan?
  Yes, HPE works with customers to tailor service plans that meet specific business needs and requirements.