Description
The HPE Foundation Care - Extended Service - 5 Year is an essential support service designed by Hewlett Packard Enterprise (HPE) to enhance the performance and reliability of your IT infrastructure. This comprehensive service combines hardware and software support, ensuring that your systems remain operational and efficient over an extended period. With HPE Foundation Care, you can rest assured that your organization will benefit from expert assistance and timely solutions, all tailored to meet your specific needs.
- Comprehensive Support: HPE Foundation Care provides extensive hardware and software services that work seamlessly with your IT team to resolve issues efficiently, ensuring minimal downtime.
- Remote Diagnosis and On-site Repair: Enjoy the convenience of remote technical support for hardware problems, along with on-site hardware repair services when necessary, ensuring quick resolution of any issues.
- Software Updates and Patches: Gain access to regular software updates and patches, including those for selected third-party software, keeping your system up to date and secure.
- 4-Hour Response Time: With a remarkable 4-hour parts and labor service response time, your operational needs are prioritized, providing peace of mind and enhancing productivity.
- 5-Year Duration: The extended service period of 5 years ensures that your IT infrastructure remains supported for the long term, maximizing your investment and guaranteeing continued operational efficiency.
Technical Details of the Product
- Service Type: Extended Service
- Coverage: Hardware and Software Support
- Duration: 5 Years
- Response Time: 4-Hour Parts and Labor
- Support: Remote Technical Support and On-site Repair
- Software Updates: Access to Updates and Patches for HPE and selected third-party software
- Collaborative Call Management: Available for selected non-HPE software
How to Install
To activate your HPE Foundation Care - Extended Service, follow these steps:
- Contact HPE to verify eligibility for your hardware and software products.
- Once eligibility is confirmed, complete the necessary service agreement documentation.
- Receive a confirmation from HPE regarding the service activation and your support contacts.
- Familiarize yourself with HPE's support portal for remote assistance and information on software updates.
- Keep your contact details updated with HPE to ensure smooth communication for support and service requests.
Frequently Asked Questions
- What is included in the HPE Foundation Care service?
- The service includes remote diagnosis, on-site hardware repair, access to software updates, and collaborative call management for eligible third-party software.
- How long does the service last?
- The HPE Foundation Care service is provided for a duration of 5 years, ensuring long-term support for your IT infrastructure.
- What is the response time for service requests?
- HPE offers a 4-hour response time for parts and labor, allowing for quick resolution of hardware and software issues.
- Can I receive support for third-party software?
- Yes, HPE Foundation Care includes collaborative call management for selected non-HPE software, depending on eligibility.
- How do I access software updates?
- HPE will provide you with access to software updates and patches, which will be available through their support portal.
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