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The HPE Foundation Care - Extended Service - 5 Year - Service is an essential support solution designed to enhance the operational efficiency and reliability of your IT infrastructure. This comprehensive service offering from Hewlett Packard Enterprise (HPE) ensures that both hardware and software components are optimally maintained, allowing your organization to focus on driving business success without interruptions. Whether you require immediate technical assistance or preventive measures, this service provides you with peace of mind and the support you need to keep your systems running smoothly.

• Comprehensive Coverage: The HPE Foundation Care Service encompasses a full spectrum of hardware and software support services. This means you have the assurance that both HPE and selected third-party products are covered, helping reduce downtime and improve productivity.
• Remote Diagnosis and Support: With this service, you gain access to HPE's highly skilled technical resources who provide remote diagnosis and troubleshooting support. Quick resolutions to hardware and software issues ensure that your infrastructure remains operational at all times.
• On-Site Hardware Repair: If remote support isn’t sufficient, HPE Foundation Care includes on-site hardware repair services. This means that if a hardware issue arises, HPE will deploy technicians to your location, minimizing disruption to your business operations.
• Software Updates and Patches: Stay current with the latest software enhancements, as HPE Foundation Care provides you access to software updates and patches. This also includes updates for selected third-party software products, ensuring your systems are secure and operating with the latest features.
• Predictable Total Cost of Ownership: With a 5-year service duration, businesses can effectively manage budgets and predict costs for IT support. The service's structure allows for reliable maintenance without the worry of unexpected expenses.

Technical Details of HPE Foundation Care - Extended Service

• Service Duration: 5 Years
• Response Time: 4 Hour - Parts and Labor service response time
• Support Availability: 24/7 access to technical support
• Coverage Scope: HPE and selected third-party hardware and software products

How to Install

To ensure a seamless installation of the HPE Foundation Care - Extended Service, follow these steps:

1. Contact your HPE representative to discuss service agreement specifics and eligibility for your hardware and software products.
2. Complete all necessary documentation and agreements to activate the service.
3. Once the service is activated, ensure your IT team is familiar with the process for accessing support through HPE’s portal.
4. Maintain communication with HPE for any updates on software patches and new releases.
5. Regularly review service performance and utilize available resources to maximize your IT infrastructure's reliability.

Frequently Asked Questions

• What is included in the HPE Foundation Care Service?

  The service includes remote diagnosis, on-site hardware repair, access to software updates, and technical support for HPE and selected third-party products.

• What is the average response time for support?

  The service guarantees a 4-hour response time for parts and labor, ensuring timely support when you need it most.

• Is this service available for third-party software?

  Yes, the service covers selected third-party software products, as well as HPE software solutions, providing a comprehensive support experience.

• How long does the service last?

  The HPE Foundation Care - Extended Service is available for a duration of 5 years, providing long-term support for your IT infrastructure.

• Can I upgrade my service?

  Yes, if your business needs change, you can discuss potential upgrades or additional services with your HPE representative.