HPE Foundation Care - Extended Warranty - 1 Year - Warranty

Experience peace of mind with the HPE Foundation Care - Extended Warranty for 1 Year. This comprehensive service is designed to enhance the availability of your IT infrastructure, ensuring that your systems run smoothly without interruption. HPE's technical resources are readily available to support you, working alongside your IT team to resolve any hardware or software issues promptly. With a commitment to high-quality service, HPE Foundation Care offers a range of features that make it an essential investment for businesses reliant on technology.

• Comprehensive Support: HPE Foundation Care includes both hardware and software services, providing a holistic approach to IT support. This means you can count on reliable assistance for both HPE and selected third-party products.
• Remote Diagnosis & On-Site Repair: Enjoy the convenience of remote diagnosis and support, along with on-site hardware repair if needed. This dual approach ensures quick resolution times and minimal downtime for your business operations.
• Parts Replacement Service: The service includes parts replacement to address any equipment issues effectively. This feature not only resolves problems but also enhances the longevity and performance of your hardware.
• Timely Responses: Benefit from a rapid response time of 4 hours for parts and labor service. This ensures that any disruptions to your IT infrastructure are managed efficiently, helping you maintain productivity and service availability.
• Access to Software Updates: For software products covered under HPE Foundation Care, you will have access to essential software updates and patches, ensuring your systems remain secure and up-to-date.

Technical Details of HPE Foundation Care

• Service Duration: 1 Year
• Response Time: 4 Hours for Parts and Labor
• Coverage: HPE hardware and selected third-party products
• Support Type: Remote technical support and on-site repair
• Eligibility: Basic Software Support and Collaborative Call Management for eligible non-HPE software

How to Install HPE Foundation Care

To activate your HPE Foundation Care service, follow these simple steps:

1. Purchase the HPE Foundation Care - Extended Warranty for your specific HPE hardware and software products.
2. Contact HPE support to register your warranty and confirm your coverage eligibility for hardware and software.
3. Familiarize yourself with the terms of service, including response times and support channels available to you.
4. In case of any issues, access remote support via the HPE support portal or contact the support hotline provided during registration.

Frequently Asked Questions

• What does HPE Foundation Care cover?
  This service provides comprehensive support for HPE hardware and selected third-party products, including hardware repairs, software updates, and remote technical assistance.
• How quickly can I expect support?
  HPE Foundation Care guarantees a response time of 4 hours for parts and labor service, ensuring minimal downtime.
• Is software support included?
  Yes, software products covered under HPE Foundation Care receive remote technical support and access to essential updates and patches.
• Can I get on-site support?
  On-site hardware repair is included in the service for situations where remote diagnosis is insufficient to resolve the issue.
• How long is the warranty period?
  The HPE Foundation Care - Extended Warranty lasts for 1 year, after which you can choose to renew or extend the service.