HPE Foundation Care - Extended Warranty - 1 Year - Warranty

Introducing the HPE Foundation Care - Extended Warranty - 1 Year - Warranty, the ultimate solution for your IT infrastructure needs. This comprehensive service package is designed to enhance the availability and reliability of your hardware and software systems. With HPE’s technical resources at your disposal, you can rest assured that both your HPE and selected third-party products are in safe hands.

• Comprehensive Support: HPE Foundation Care provides extensive hardware and software support, ensuring that your IT team has the resources necessary to resolve any hardware or software issues promptly.
• Remote Diagnosis and On-Site Repair: Enjoy the convenience of remote diagnosis and support, complemented by on-site hardware repair services, allowing for quick resolutions to any problems that arise.
• Basic Software Support: Eligible HPE hardware products may also include Basic Software Support and Collaborative Call Management for selected non-HPE software, providing a holistic approach to IT care.
• Parts Replacement Service: With the parts replacement service, you can experience dependable efficiency and peace of mind knowing that unexpected repair or replacement costs are covered.
• Rapid Response Times: Benefit from a 4 Hour - Parts and Labor service response time, ensuring that critical issues are addressed with maximum reliability and minimal downtime.

Technical Details of the Product

• Service Duration: 1 Year
• Service Type: Physical service sub-type offering flexibility in scheduling
• Response Time: 4 Hour - Parts and Labor service response time
• Coverage: HPE hardware and selected third-party products
• Support Options: Remote technical support and access to software updates and patches

How to Install

To activate your HPE Foundation Care - Extended Warranty - 1 Year - Warranty, follow these steps:

1. Purchase the warranty through an authorized HPE distributor or directly from the HPE website.
2. Receive your confirmation and warranty details via email.
3. Contact HPE support to register your products and ensure they are covered under the warranty.
4. Familiarize yourself with the support resources available to you, including remote diagnosis and on-site technician information.
5. Enjoy peace of mind knowing that your IT infrastructure is protected and supported by HPE experts.

Frequently Asked Questions

• What products are covered under the HPE Foundation Care warranty?
  HPE Foundation Care covers eligible HPE hardware products and selected third-party products. Contact HPE for a complete list of covered items.
• Is on-site support included in the service?
  Yes, the warranty includes on-site hardware repair if necessary to resolve issues.
• What is the response time for support?
  The service guarantees a 4 Hour - Parts and Labor response time for urgent issues.
• Can I receive software updates with this warranty?
  Yes, HPE provides access to software updates and patches for covered software products.
• How do I contact HPE for support?
  You can contact HPE support via their official website or through the contact information provided in your warranty confirmation email.