HPE Foundation Care - Extended Warranty - 1 Year - Warranty

The HPE Foundation Care - Extended Warranty - 1 Year is specifically designed for businesses seeking reliable support for their IT infrastructure. This comprehensive warranty enhances operational efficiency, ensuring minimal downtime and maximum productivity. With a host of special features and benefits, it provides peace of mind regarding your hardware and software systems, allowing you to focus on your core business functions.

• Comprehensive Support: HPE Foundation Care offers extensive hardware and software services, ensuring quick remote diagnosis and resolution of issues as they arise.
• On-site Repair Services: If a problem cannot be resolved remotely, HPE provides prompt on-site hardware repair services, minimizing disruption to your daily operations.
• Software Coverage: The warranty includes Basic Software Support and Collaborative Call Management for selected non-HPE software, ensuring your software systems receive the support they need.
• Quick Response Time: HPE Foundation Care features a swift 4-hour response time for Parts & Labor, ensuring any emergencies are addressed promptly, reducing potential downtime.
• One-Year Coverage: With a duration of one year, this warranty delivers extended protection, helping maintain the efficiency and reliability of your IT infrastructure.

Technical Details of HPE Foundation Care

• Service Type: Extended Warranty
• Duration: 1 Year
• Service Level: Next Business Day (NBD)
• Service Response Time: 4 Hours (Parts & Labor)
• Coverage: Hardware and selected software products

How to Install

To activate your HPE Foundation Care - Extended Warranty, follow these steps:

1. Purchase the HPE Foundation Care service through an authorized HPE distributor or directly from HPE.
2. Upon purchase, you will receive confirmation and details regarding your service coverage.
3. Register your products with HPE to ensure they are covered under the warranty.
4. Keep your service confirmation details handy for any support requests or follow-up communications.

Frequently Asked Questions

• What is covered under the HPE Foundation Care service? The service covers hardware repairs, remote technical support, software updates, and patches for eligible HPE and selected third-party products.
• How do I know if my hardware product is eligible for HPE Foundation Care? You can contact HPE or consult the product documentation to determine which hardware and software products qualify for the warranty.
• What should I do if I encounter a problem with my HPE product? If you experience issues, reach out to HPE technical support for remote diagnosis and assistance. If the problem requires on-site repair, the service will dispatch experts to your location.
• Is there an option to extend the warranty beyond one year? Yes, HPE offers options for renewing or extending the warranty prior to its expiration. Contact HPE for more details on available plans.
• How long does it take to receive support after I submit a request? HPE Foundation Care ensures a response time of 4 hours for Parts & Labor requests, allowing for quick resolutions to minimize downtime.