HPE Foundation Care - Extended Warranty - 1 Year - Warranty

The HPE Foundation Care - Extended Warranty - 1 Year is an essential service designed for businesses that rely heavily on their IT infrastructure. This comprehensive warranty not only safeguards your hardware and software investments but also ensures that your systems remain operational with minimal downtime. With expert support from Hewlett Packard Enterprise (HPE), you can focus on your core business while we take care of your IT needs.

• Comprehensive Support: HPE Foundation Care offers extensive hardware and software services designed to increase the availability of your IT systems.
• Remote Diagnosis and On-Site Repair: This service includes remote troubleshooting and, if necessary, on-site hardware repair to ensure that issues are resolved swiftly.
• Software Support: In addition to hardware assistance, eligible software products receive remote technical support and access to important software updates and patches.
• Parts Replacement Service: The service includes parts replacement to resolve issues efficiently, significantly minimizing downtime and enhancing productivity.
• Quick Response Time: Enjoy a 4-hour response time for parts and labor service, ensuring that your operational needs are met with maximum reliability.

Technical Details of Product

• Service Duration: 1 Year
• Service Type: Extended Warranty
• Response Time: 4 Hour - Parts and Labor
• Support: Remote diagnosis, on-site repair, and software updates
• Focus: HPE and selected third-party hardware and software

How to Install

To take advantage of the HPE Foundation Care - Extended Warranty, simply purchase the warranty through HPE or an authorized reseller. Once purchased, follow these steps:

1. Register your eligible HPE hardware or software product with the warranty service using the HPE support portal.
2. Ensure that your IT team is familiar with the support processes outlined in the warranty documentation.
3. In the event of an issue, contact HPE support via the provided contact details to initiate remote diagnosis and support.

Frequently Asked Questions

• What does HPE Foundation Care cover?
  HPE Foundation Care covers hardware and software support for eligible HPE products, including remote diagnosis, on-site repair, and access to software updates.
• How do I know if my products are eligible for this warranty?
  Please contact HPE directly or check the warranty eligibility criteria on the HPE support portal.
• What is the response time for service requests?
  The service includes a 4-hour response time for parts and labor, ensuring quick resolutions to your IT problems.
• Is there a limit to the number of service calls I can make?
  There is no limit to the number of service calls; however, the scope of each call will be determined based on the service agreement.
• Can I upgrade my warranty to a higher level of service?
  Yes, HPE offers various service levels that can be discussed with your HPE representative to meet your business needs.