HPE Foundation Care - Extended Warranty - 1 Year - Warranty

The HPE Foundation Care - Extended Warranty - 1 Year provides comprehensive support for your IT infrastructure, ensuring maximum uptime and reliability. This warranty service is designed to enhance the value of your HPE equipment by offering extensive hardware and software support. With this warranty, you can rest easy knowing that expert assistance is just a call away, helping you to resolve any potential issues quickly and effectively. Here, we explore the unique features and benefits of this essential service.

• Comprehensive Hardware and Software Support: Enjoy access to HPE's technical resources that work seamlessly with your IT team to troubleshoot and resolve both hardware and software problems related to HPE and selected third-party products.
• Remote Diagnosis and On-Site Repair: The HPE Foundation Care service includes remote diagnosis to identify issues quickly, along with on-site hardware repair when necessary, ensuring that your operations continue smoothly without unnecessary delays.
• Basic Software Support: For eligible HPE hardware products, this warranty may include Basic Software Support and Collaborative Call Management for selected non-HPE software, providing you with additional layers of coverage for your software needs.
• Fast Response Times: With a 4-hour response time for parts and labor, you can count on timely service completion, allowing your business to maintain productivity and reduce downtime.
• One-Year Service Duration: The extended warranty lasts for one full year, ensuring continuous support and maintenance for your equipment, ultimately contributing to better performance and dependability.

Technical Details of the Product

• Product Type: Extended Warranty
• Service Duration: 1 Year
• Response Time: 4 Hours for Parts & Labor
• Included Services: Hardware repair, remote diagnosis, Basic Software Support, and Collaborative Call Management (for eligible products)
• Coverage: HPE hardware products and select third-party software

How to Install

To activate your HPE Foundation Care - Extended Warranty, follow these simple steps:

1. Purchase the warranty online or through an authorized HPE dealer.
2. Receive your warranty confirmation and unique service code via email.
3. Register your warranty by visiting the HPE support website and entering the service code.
4. Ensure your HPE hardware is updated to the latest software versions for optimal support.
5. Contact HPE support to initiate any necessary services under your warranty or for further assistance.

Frequently Asked Questions

1. What does the HPE Foundation Care - Extended Warranty cover?

The warranty covers comprehensive hardware support, remote diagnosis, on-site repair, and may include software support for eligible products.

2. How quickly can I expect a response if I need service?

With the warranty, you can expect a response time of 4 hours for parts and labor support.

3. Is software support included with my hardware warranty?

Yes, Basic Software Support and Collaborative Call Management may be included for selected non-HPE software, depending on your hardware eligibility.

4. Can I purchase the warranty for previously purchased HPE equipment?

Yes, you can purchase the warranty for eligible HPE hardware that is still within the coverage window. Please contact HPE for specific eligibility criteria.

5. How does on-site repair work?

If remote diagnosis identifies a hardware problem that requires on-site repair, HPE technicians will be dispatched to your location to resolve the issue as quickly as possible.