HPE Foundation Care - Extended Warranty - 1 Year - Warranty

The HPE Foundation Care - Extended Warranty - 1 Year provides a comprehensive support solution designed to enhance your IT infrastructure's availability. This service is essential for businesses looking to maintain optimal performance with minimal downtime. With 24/7 access to HPE's technical resources and a robust set of features, you can be assured that your hardware and software needs are thoroughly covered.

• Comprehensive Hardware and Software Support: HPE Foundation Care offers robust support for both hardware and software, ensuring that your IT infrastructure operates seamlessly.
• Next Business Day Service: Enjoy peace of mind with Next Business Day (NBD) service for parts and labor, minimizing downtime and maintaining productivity.
• On-site Hardware Repair: In the event of an issue, HPE provides on-site hardware repair services to quickly resolve problems, further enhancing your operational efficiency.
• Remote Diagnosis and Support: Benefit from remote technical support which allows for faster troubleshooting and resolution of hardware and software issues.
• Access to Software Updates: Stay current with the latest software updates and patches, ensuring your systems are secure and functioning optimally.

Technical Details of Product

- Warranty Type: Extended Warranty
- Duration: 1 Year
- Service Options: Hardware Repair, Remote Support, Software Updates
- Response Time: Next Business Day (NBD)
- Coverage: HPE hardware products and selected third-party products
- Included Services: Basic Software Support, Collaborative Call Management (for selected non-HPE software)

How to Install

To activate your HPE Foundation Care - Extended Warranty, follow these steps:
1. Purchase the service plan through an authorized HPE provider or through the HPE website.
2. Register your hardware with HPE to link it to your warranty service.
3. Ensure your IT team is aware of the service details and access points for technical support.
4. Utilize the provided support channels for any hardware or software issues as they arise.

Frequently Asked Questions

What types of products are covered under HPE Foundation Care?
HPE Foundation Care covers eligible HPE hardware products and selected third-party products. For software, it includes HPE’s software as well as basic support for select non-HPE software.
How can I contact HPE support?
Support can be accessed through the HPE support website or by calling their dedicated support line for immediate assistance.
Is on-site support included?
Yes, on-site hardware repair is included as part of the extended warranty service to resolve issues that cannot be fixed remotely.
What is the response time for service requests?
The warranty includes a Next Business Day (NBD) response time for parts and labor, ensuring timely service.
Can I extend my warranty beyond one year?
Yes, additional extended warranty options may be available for purchase before the current warranty expires. Please contact your HPE representative for more information.