HPE Foundation Care - Extended Warranty - 1 Year - Warranty

The HPE Foundation Care - Extended Warranty - 1 Year is your ultimate ally in maintaining a robust IT infrastructure. Designed by Hewlett Packard Enterprise (HPE), this extended warranty offers comprehensive support for both hardware and software systems, ensuring they remain operational and efficient. With this service, your IT team receives essential resources to address and resolve technical issues promptly, enhancing the reliability of your IT products and granting you peace of mind. Explore the unique features and benefits of this exceptional warranty service below:

• Comprehensive Coverage: HPE Foundation Care provides extensive hardware and software support tailored to meet the diverse needs of your IT environment, maximizing the uptime of your critical systems.
• On-Site Support: In the event of hardware issues, HPE’s skilled support team will promptly provide on-site repairs, ensuring that your operations continue without unnecessary delays.
• Remote Technical Support: Gain access to expert remote diagnosis and troubleshooting from HPE technical resources, guiding you through challenges efficiently and effectively.
• Rapid Response Times: Benefit from an impressive 4-hour response time for parts and labor service, ensuring that any issues are addressed swiftly and without hassle.
• 1 Year Service Duration: Enjoy a full year of extended warranty coverage, allowing your team to operate with confidence, knowing professional help is just a call away.

Technical Details of HPE Foundation Care

• Service Type: Hardware and Software Support
• Response Time: 4 Hours for parts and labor
• Service Duration: 1 Year
• Service Availability: On-site repair and remote support
• Eligible Software Support: Basic Software Support for selected non-HPE software (contact HPE for details)

How to Install HPE Foundation Care

To benefit from the HPE Foundation Care warranty, follow these simple steps:

• Purchase HPE Foundation Care through an authorized HPE reseller or directly from HPE.
• After purchase, you will receive a confirmation along with instructions on how to activate your coverage.
• Contact HPE support to register your hardware and software products to ensure they are eligible for the services provided under this warranty.
• Familiarize your IT team with the support resources available, including the process to initiate service requests for both on-site and remote support.

Frequently Asked Questions

• What types of products are covered by HPE Foundation Care? HPE Foundation Care covers a broad range of HPE hardware products and offers software support for selected non-HPE products. Please contact HPE for details on eligibility.
• How quickly can I expect a response to my service request? HPE Foundation Care guarantees a 4-hour response time for parts and labor, ensuring swift resolution of any issues you might face.
• Is on-site support included in the warranty? Yes, on-site support is a key feature of HPE Foundation Care, allowing for direct assistance when hardware repairs are necessary.
• What should I do if I encounter a problem with my covered product? Simply contact HPE support and provide details about the issue. Their team will assist you with remote diagnosis and, if necessary, arrange for on-site service.
• Can I combine HPE Foundation Care with other support services? Yes, HPE Foundation Care can be complemented with other support services to provide a more comprehensive IT support solution tailored to your specific needs.