HPE Foundation Care - Extended Warranty - 1 Year - Warranty

The HPE Foundation Care - Extended Warranty - 1 Year offers a comprehensive solution for businesses looking to enhance the availability and reliability of their IT infrastructure. This extended warranty service from Hewlett Packard Enterprise (HPE) is designed to provide both hardware and software support, ensuring your equipment operates efficiently and without interruption.

• Comprehensive Support: The HPE Foundation Care service includes both hardware and software support, allowing your IT team to resolve issues quickly and effectively with the assistance of HPE's technical resources.
• On-Site Hardware Repair: In the event of a hardware failure, the service provides on-site support, ensuring that repairs are executed promptly to minimize downtime and keep your operations running smoothly.
• Remote Diagnosis: Benefit from remote diagnosis and technical support, which helps identify and resolve issues without the need for an on-site visit, saving you time and resources.
• Parts Replacement Service: The warranty features a parts replacement service that addresses any mishaps quickly, ensuring that your hardware stays in optimal condition.
• Timely Response: Enjoy peace of mind with a 4-hour response time for parts and labor service, ensuring that your IT systems are back up and running without unnecessary delays.

Technical Details of Product

• Service Duration: 1 Year
• Service Type: Extended Warranty and Support
• Response Time: 4 Hours for parts and labor service
• Includes: Remote diagnosis, on-site hardware repair, Basic Software Support, and Collaborative Call Management for selected third-party software.

How to Install

To activate your HPE Foundation Care - Extended Warranty, follow these steps:

1. Purchase the warranty through an authorized HPE reseller or directly from HPE.
2. Obtain your warranty activation code from HPE.
3. Register your warranty on the HPE support portal by entering your activation code and product details.
4. Once registered, you will be provided with access to HPE support resources and services.

Frequently Asked Questions

• What does the HPE Foundation Care service cover? The service covers both hardware and software support for eligible HPE products, including remote technical support, software updates, and on-site repairs.
• How long does the warranty last? The HPE Foundation Care Warranty is valid for 1 year from the date of activation.
• What is the response time for service requests? HPE guarantees a 4-hour response time for parts and labor service to ensure timely resolution of issues.
• Can I include third-party software support? Yes, HPE Foundation Care includes Collaborative Call Management for selected non-HPE software.
• How do I obtain support? Support can be accessed through the HPE support portal or by contacting HPE directly for assistance.