HPE Foundation Care - Extended Warranty - 1 Year - Warranty

The HPE Foundation Care - Extended Warranty - 1 Year is designed to provide comprehensive support that enhances your IT infrastructure's reliability and efficiency. This service from Hewlett Packard Enterprise (HPE) integrates hardware and software services to ensure that your business operations continue to run smoothly, securing your investment and providing peace of mind. With on-site and remote support options, HPE’s technical resources are always at your service to tackle any hardware or software issues that may arise.

• Comprehensive Hardware and Software Support: HPE Foundation Care ensures that you receive dedicated support for both hardware and software issues, maximizing the availability of your IT infrastructure.
• Quick and Efficient On-Site Service: If remote diagnosis does not resolve the issue, HPE provides on-site hardware repair services, meaning help is just a phone call away.
• Parts Replacement Service: The warranty comes with a Parts Replacement service, which ensures that any necessary components are swiftly replaced, minimizing downtime and maintaining productivity.
• Collaborative Call Management: For eligible software and third-party products, HPE offers Collaborative Call Management, allowing seamless coordination between HPE technical resources and your IT team for faster problem resolution.
• Rapid Response Times: With a 2-hour phone support service response time, you can expect quick solutions that help keep your operations running efficiently.

Technical Details of Product

• Service Duration: 1 Year
• Service Type: Physical Service Subtype
• Parts & Labor Service Characteristics: Available
• Support Availability: Includes remote diagnosis, on-site support, and access to software updates.
• Response Time: 2 Hour Phone Support

How to Install

To activate your HPE Foundation Care - Extended Warranty, follow these simple steps:

1. Purchase: Buy the extended warranty through an authorized HPE reseller or directly from HPE.
2. Registration: Register your warranty service on the HPE website by providing the required product details such as model number and serial number.
3. Confirmation: Once registered, you will receive a confirmation email with details about your warranty service.
4. Access Support: For any issues, utilize the provided phone support and documentation to start the support process.

Frequently Asked Questions

• What does the HPE Foundation Care cover?

  The service covers comprehensive hardware and software support, including remote diagnosis and on-site repairs for eligible HPE and selected third-party products.

• Is this warranty renewable?

  Yes, after the 1-year period, you can renew the warranty to continue receiving support services.

• How do I access software updates?

  HPE Foundation Care includes access to software updates and patches, which can be obtained through the HPE support portal.

• Can I get support for non-HPE products?

  Yes, HPE Foundation Care may provide Collaborative Call Management for selected non-HPE software products, ensuring wide-ranging support for your IT environment.

• What should I do if I need on-site support?

  If you require on-site support, simply contact HPE support through the provided phone number, and they will guide you through the necessary steps to get help.