HPE Foundation Care - Extended Warranty - 3 Year - Warranty

The HPE Foundation Care - Extended Warranty - 3 Year - Warranty offers exceptional support for your IT infrastructure, ensuring that both hardware and software are maintained at peak performance. Designed for organizations that utilize HPE products, this extended warranty is your ticket to uninterrupted productivity and operational efficiency. With timely and expert assistance available, you can safeguard your investment in HPE technology.

• Comprehensive Coverage: The HPE Foundation Care service provides detailed hardware and software support, empowering your IT team to swiftly troubleshoot and resolve issues. This protects the integrity of your IT infrastructure, allowing for seamless operations.
• Remote Diagnosis and Support: Enjoy the advantage of HPE's remote diagnostics capabilities, which enable rapid identification and resolution of issues. This minimizes downtime and keeps your organization functioning at its best.
• On-Site Hardware Repair: If remote support isn’t sufficient to fix a hardware issue, HPE guarantees on-site repair services. Expert help is only a call away, ensuring that technical problems are resolved without delay.
• Software Support and Updates: Included in the service are essential software updates and patches, along with technical support for HPE and select third-party software. This ensures you have access to the latest enhancements and improved performance.
• Rapid Response Time: HPE commits to a 4-hour response time for parts and labor, ensuring that any service needs are addressed quickly. This allows your organization to operate without long interruptions, maintaining productivity levels.

Technical Details of the Product:

• Service Type: Extended Warranty
• Coverage Duration: 3 Years
• Support Type: Hardware and Software
• Response Time: 4 Hours for Parts & Labor
• On-Site Support: Yes for Hardware Issues
• Remote Support: Yes for Hardware and Software Issues
• Software Support: Basic Software Support & Collaborative Call Management included for selected products

How to Install:

1. Purchase the HPE Foundation Care - Extended Warranty through an authorized HPE distributor or directly from HPE.
2. Upon purchase, you will receive a confirmation along with details on how to activate your warranty.
3. Follow the instructions provided in your confirmation email to register your HPE hardware and software products that qualify for the extended warranty.
4. Keep your service agreement documents in a safe place for reference during the support process.
5. In case of any issues, contact HPE technical support via the details provided in your warranty documentation.

Frequently Asked Questions:

• Q: What is included in the HPE Foundation Care - Extended Warranty?
  A: The warranty includes comprehensive hardware and software support, remote diagnosis, on-site repair for hardware, software updates, and technical support for eligible products.
• Q: How long does the warranty last?
  A: The HPE Foundation Care - Extended Warranty is valid for a duration of 3 years from the date of purchase.
• Q: What is the response time for support?
  A: HPE guarantees a 4-hour response time for parts and labor to address any issues that may arise during the warranty period.
• Q: Can I get support for third-party software products?
  A: Yes, the warranty may include Basic Software Support and Collaborative Call Management for selected non-HPE software as well.
• Q: How do I activate my warranty?
  A: You will receive activation instructions along with your purchase confirmation. Simply follow the steps to register your eligible HPE products.