HPE Foundation Care - Extended Warranty - 3 Year - Warranty

The HPE Foundation Care - Extended Warranty - 3 Year is a robust service package designed to enhance the reliability and longevity of your IT infrastructure. Offering comprehensive hardware and software support, this warranty ensures that your operations run smoothly while minimizing unexpected costs. With HPE's technical resources at your disposal, you can focus on your core business while they take care of your technical needs.

• Comprehensive Coverage: The HPE Foundation Care service encompasses both hardware and software support, providing a one-stop solution for resolving any issues with HPE and selected third-party products.
• Remote Diagnosis and On-Site Repair: Enjoy peace of mind with remote technical assistance and, if needed, on-site hardware repairs to swiftly address any issues that arise, ensuring minimal downtime.
• Access to Software Updates: For software products included in the warranty, HPE provides remote support and access to critical updates and patches, keeping your systems up-to-date and secure.
• Efficient Response Times: With a 4-hour response time for parts and labor service, you can count on HPE to address your issues promptly, enhancing the efficiency of your IT operations.
• Extended 3-Year Coverage: The warranty lasts for three years, providing long-term security and support, ensuring your IT infrastructure remains dependable and operational.

Technical Details of Product

• Service Type: Extended Warranty
• Duration: 3 Years
• Response Time: 4 Hour - Parts and Labor
• Includes: Remote diagnosis, on-site hardware repair, Basic Software Support, and Collaborative Call Management for selected non-HPE software.
• Physical Service Sub Type: On-site service for enhanced usability.

How to Install

To activate your HPE Foundation Care - Extended Warranty, simply follow these steps:

1. Purchase the warranty through an authorized HPE distributor or directly from HPE.
2. Upon purchase, you will receive an activation code via email or physical mail.
3. Log in to your HPE account or create one if you don't have it.
4. Navigate to the warranty activation section and enter your activation code.
5. Once activated, you will receive confirmation and instructions on how to access support services.

Frequently Asked Questions

• What is covered under the HPE Foundation Care warranty?
  The warranty covers both hardware and software support, including remote diagnosis, on-site repairs, software updates, and patches for eligible products.
• How do I request on-site service?
  To request on-site service, contact HPE support through the provided support channels after activating your warranty.
• Is there a limit to the number of service calls I can make?
  There is no limit to the number of service calls; however, they must be related to covered products and issues.
• Can I extend the warranty after the initial 3-year period?
  Yes, you can inquire about extending your warranty through HPE customer support before the expiration of your current warranty.
• What should I do if my hardware breaks down?
  If your hardware experiences issues, contact HPE support immediately to initiate remote diagnosis and schedule on-site repair if necessary.