HPE Foundation Care - Extended Warranty - 3 Year - Warranty

The HPE Foundation Care - Extended Warranty is an essential service designed to provide comprehensive hardware and software support for your IT infrastructure. With this 3-year warranty, organizations can ensure high availability and performance of their HPE products. By leveraging the expertise of Hewlett Packard Enterprise (HPE) technical resources, this service helps resolve hardware and software issues, giving you peace of mind and allowing you to focus on your core business operations.

• Comprehensive Support: HPE Foundation Care encompasses both hardware and software services, offering a holistic approach to IT support. Technical resources are readily available to assist your IT team in troubleshooting and resolving issues related to HPE and selected third-party products.
• Remote Diagnosis and On-Site Repair: The service includes remote diagnosis for prompt identification of issues and on-site hardware repair when necessary, minimizing downtime and keeping your systems operational.
• Basic Software Support: For eligible HPE hardware products, the service may include basic software support and collaborative call management for selected non-HPE software, ensuring that your entire IT ecosystem is covered.
• Next Business Day Service: With a guaranteed Next Business Day (NBD) response time for both parts and labor, HPE Foundation Care ensures that your IT infrastructure remains dependable and operational, enhancing productivity across your organization.
• Extended 3-Year Warranty: The 3-year service period not only provides extensive protection against unexpected repair or replacement costs but also contributes to long-term reliability and performance of your HPE products.

Technical Details of HPE Foundation Care

• Product Type: Extended Warranty
• Duration: 3 Years
• Service Level: Next Business Day (NBD)
• Coverage: Hardware and software support for HPE and selected third-party products
• Support Type: Remote diagnosis, on-site hardware repair, and access to software updates and patches.

How to Install HPE Foundation Care

Installing HPE Foundation Care is a straightforward process:

1. Purchase the HPE Foundation Care - Extended Warranty through an authorized dealer or directly from HPE.
2. Register your HPE hardware products to ensure they are eligible for coverage under the warranty.
3. Contact HPE technical support to activate your extended warranty service.
4. Keep records of any service requests or technical support interactions for future reference.
5. Utilize the remote diagnosis and on-site support services as needed throughout the warranty period.

Frequently Asked Questions

1. What is covered under the HPE Foundation Care - Extended Warranty?
The warranty covers hardware and software services, including remote diagnosis, on-site repairs, and software updates for eligible products.

2. How long does the warranty last?
The HPE Foundation Care - Extended Warranty provides coverage for 3 years.

3. What is the response time for service calls?
The service guarantees a Next Business Day (NBD) response time for parts and labor.

4. Can I use this warranty for third-party products?
Yes, the service includes support for selected third-party products in addition to HPE hardware.

5. How do I file a service request?
Service requests can be filed by contacting HPE technical support directly through their support channels.