HPE Foundation Care - Extended Warranty - 3 Year - Warranty

HPE Foundation Care - Extended Warranty - 3 Year - Warranty is an essential service designed to enhance the performance and availability of your IT infrastructure. As your systems evolve, keeping them optimized and operational is vital. This extended warranty offers comprehensive hardware and software support, ensuring that your enterprise remains focused on growth and innovation rather than unexpected downtimes or technical issues.

• Comprehensive Coverage: HPE Foundation Care provides extensive hardware and software services, ensuring that your IT environment is always running at peak performance.
• Expert Support: Gain access to HPE's technical resources who collaborate with your IT team for quick resolution of hardware and software problems, maximizing your operational efficiency.
• Remote Diagnosis and On-Site Repair: The service includes remote diagnosis and support, along with on-site hardware repair to tackle issues effectively and minimize system downtime.
• Timely Parts Replacement: With Next Business Day (NBD) service for parts and labor, you can expect quick responses, ensuring that you can continue your operations without long interruptions.
• 3-Year Extended Warranty: The extended warranty covers a duration of three years, providing you with peace of mind as your business grows and evolves.

Technical Details of Product

• Service Type: Extended Warranty
• Duration: 3 Years
• Service Features: Hardware and software support, parts replacement, on-site support
• Response Time: Next Business Day for parts and labor
• Support for Software: Includes Basic Software Support and Collaborative Call Management for selected non-HPE software

How to Install

To take advantage of the HPE Foundation Care service, follow these simple steps:

• Contact your HPE representative or authorized reseller to purchase the HPE Foundation Care - Extended Warranty.
• Provide the necessary details regarding your HPE hardware and software products to check eligibility for coverage.
• After the purchase, you will receive confirmation and instructions on how to access the support services.
• Ensure that your IT team is aware of the support procedures and how to contact HPE's technical resources for assistance.

Frequently Asked Questions

• What products are eligible for HPE Foundation Care?
  HPE Foundation Care covers a range of HPE hardware and selected third-party products. Contact HPE for specific eligibility details.
• What happens if my hardware fails after the standard warranty expires?
  The HPE Foundation Care service provides protection against breakdowns after the manufacturer’s warranty ends, minimizing your risk.
• How quickly can I expect support?
  With the Next Business Day service, you can expect prompt responses and resolutions, ensuring minimal disruption to your operations.
• Is software support included?
  Yes, for eligible products, HPE provides remote technical support, software updates, and patches as part of the Foundation Care service.
• Can I extend my warranty beyond three years?
  For information on extending your warranty past three years, please consult with your HPE representative.