HPE Foundation Care - Extended Warranty - 3 Year - Warranty

If you are looking for a reliable solution to enhance the availability of your IT infrastructure, look no further than the HPE Foundation Care - Extended Warranty - 3 Year. This comprehensive service is designed to support both your hardware and software needs, providing a seamless experience that ensures your systems remain operational and efficient.

• Comprehensive Coverage: The HPE Foundation Care service includes extensive hardware and software support, ensuring that your IT infrastructure operates smoothly and effectively. Our dedicated Hewlett Packard Enterprise (HPE) technical resources work alongside your IT team to swiftly resolve any hardware or software challenges.
• Remote Diagnosis and On-Site Support: With HPE Foundation Care, you can expect immediate remote diagnosis and technical support. Should an issue require on-site intervention, our skilled technicians will be dispatched to perform necessary hardware repairs, minimizing downtime and ensuring business continuity.
• Basic Software Support: For eligible HPE hardware products, this service may include Basic Software Support and Collaborative Call Management for selected non-HPE software, helping you maintain your software products efficiently with expert assistance.
• Fast Response Times: Our service promises a remarkable 4-hour parts and labor service response time, allowing you to address issues promptly and maintain the operational integrity of your systems without unnecessary delays.
• Peace of Mind: The HPE Foundation Care - Extended Warranty is designed for a duration of 3 years, providing you with long-term support and assurance that your IT environment is in capable hands, allowing you to focus on your core business strategies.

Technical Details of the product

• Service Type: Extended Warranty
• Duration: 3 Years
• Response Time: 4 Hours for Parts & Labor
• Support: Remote technical support and software updates
• Eligible Products: HPE hardware and selected third-party products

How to Install

Installation of the HPE Foundation Care service is simple. Once you’ve purchased the warranty, follow these steps:

1. Contact HPE support to register your hardware and software products for the Foundation Care service.
2. Provide necessary product details and confirm eligibility for the service.
3. Receive confirmation from HPE and follow the setup instructions provided by the technical support team.
4. Utilize the service for ongoing support and maintenance as needed throughout the duration of your warranty.

Frequently Asked Questions

• What does the HPE Foundation Care service cover?
  The HPE Foundation Care service covers comprehensive hardware and software support for eligible HPE and selected third-party products, including remote diagnosis, on-site repairs, and software updates.
• How quickly can I expect a response for service requests?
  HPE Foundation Care guarantees a 4-hour response time for parts and labor, ensuring that any issues are promptly addressed.
• Is there a limit on the number of service calls?
  There is no limit on service calls; as long as the issues are covered under the warranty, you can request support as needed throughout the service period.
• Can I use this service for non-HPE products?
  Yes, the service may cover selected third-party products alongside HPE hardware, depending on eligibility. It is advisable to contact HPE for specifics regarding coverage.
• What is the duration of the warranty?
  The HPE Foundation Care - Extended Warranty is valid for 3 years from the date of purchase, allowing for long-term support and maintenance.