HPE Foundation Care - Extended Warranty - 3 Year - Warranty

The HPE Foundation Care - Extended Warranty - 3 Year - Warranty offers businesses a comprehensive solution to ensure the smooth operation of their IT infrastructure. Designed by Hewlett Packard Enterprise (HPE), this warranty provides extensive hardware and software support that enhances the availability and reliability of your systems. With technical resources at your disposal, you can rest assured that issues with HPE and selected third-party products will be resolved quickly and effectively.

• Comprehensive Support: HPE Foundation Care offers a blend of hardware and software services designed to maximize the uptime of your IT environment, ensuring that your systems are always operational.
• Remote Diagnosis and On-site Repair: Experience peace of mind with remote technical assistance and on-site hardware repair services that reduce downtime and keep your business running smoothly.
• Software Updates and Patches: Stay up-to-date with the latest software enhancements and security patches, providing your organization with fortified defenses against potential vulnerabilities.
• Next Business Day Service: With a commitment to efficiency, HPE Foundation Care guarantees a rapid response time with Next Business Day (NBD) parts and labor service, restoring your systems to full functionality without delay.
• Cost-Effective Maintenance: By minimizing inventory costs through parts and labor service, you can make intelligent investment decisions regarding your equipment's future while maximizing dependability.

Technical Details

Service Type: Extended Warranty
Duration: 3 Years
Service Coverage: Hardware and Software Support
Response Time: Next Business Day (NBD)
Support Availability: Remote and On-site Services
Compatibility: HPE and selected third-party products
Software Support: Basic Software Support and Collaborative Call Management for eligible products

How to Install

To take advantage of HPE Foundation Care, follow these simple steps:

1. Purchase the HPE Foundation Care - Extended Warranty from an authorized HPE dealer or directly from HPE.
2. Register your hardware and software products eligible for coverage with HPE's support portal.
3. Once registered, familiarize yourself with the support resources available, including online documentation and contact details for technical support.
4. In the event of a hardware or software issue, reach out to HPE support via phone or the online portal for immediate assistance.
5. If required, schedule an on-site visit for hardware repairs, ensuring minimal disruption to your operations.

Frequently Asked Questions

Q: What is covered under the HPE Foundation Care warranty?
A: The warranty covers comprehensive hardware and software support, including remote diagnosis, on-site repairs, software updates, and patches.

Q: How do I know if my equipment is eligible for HPE Foundation Care?
A: You can contact HPE for information regarding which products are eligible for coverage under the HPE Foundation Care service.

Q: What is the response time for on-site support?
A: The warranty offers Next Business Day (NBD) service for parts and labor, ensuring prompt resolution of issues.

Q: Can I include third-party software in my warranty coverage?
A: Yes, HPE Foundation Care may provide support for selected third-party software. Please consult with HPE for details.

Q: How can I access software updates?
A: Software updates and patches can be accessed through HPE's support portal, available to all eligible customers under the warranty.