HPE Foundation Care - Extended Warranty - 3 Year - Warranty

HPE Foundation Care - Extended Warranty - 3 Year - Warranty is an essential service designed to enhance the reliability and performance of your IT infrastructure by providing comprehensive hardware and software support. This warranty ensures that your HPE products receive the necessary assistance they need to prevent downtime and maintain optimal performance. With HPE Foundation Care, you are not just purchasing a warranty but investing in a seamless support experience that keeps your technology running smoothly.

• Comprehensive Support: HPE Foundation Care offers extensive hardware and software services that enhance the availability of your IT infrastructure, allowing you to focus on your core business operations without worrying about technical issues.
• Remote Diagnosis and On-Site Repair: This warranty includes remote diagnosis and support, and if required, on-site hardware repair, ensuring any issues are resolved quickly and efficiently to minimize downtime.
• Basic Software Support: For eligible HPE hardware products, this service may include Basic Software Support and Collaborative Call Management for selected third-party software, allowing for a more integrated support experience.
• Next Business Day Service: Enjoy the convenience of Next Business Day response times for both parts and labor, enabling you to maintain productivity with reduced wait times for repairs and replacements.
• Extended Duration: With a 3-year service duration, HPE Foundation Care ensures long-term productivity and timely results, giving you peace of mind knowing your investment is protected for years to come.

Technical Details of Product

• Product Type: Extended Warranty
• Duration: 3 Years
• Service Level: Next Business Day (NBD) Parts & Labor
• Support: Hardware and Software
• Remote Diagnosis: Included
• On-Site Support: Available
• Basic Software Support: Available for eligible hardware

How to Install

Installing the HPE Foundation Care service is straightforward. Once you purchase the warranty, HPE will provide you with a service contract number. You can register this number on the HPE support portal to activate your warranty. Follow these steps:

1. Visit the HPE support portal.
2. Create an account or log in if you already have one.
3. Enter your service contract number in the provided field.
4. Follow the instructions to complete the activation process.
5. Once activated, you can start accessing remote support and other benefits immediately.

Frequently Asked Questions

1. What does the HPE Foundation Care warranty cover?

The warranty covers comprehensive hardware and software support, including remote diagnosis, on-site repair, and basic software support for eligible products.

2. How do I know if my HPE product is eligible for this service?

You can check eligibility by contacting HPE support or visiting their website for detailed eligibility criteria based on your product model.

3. What is the response time for on-site support?

The response time for on-site support is typically Next Business Day (NBD), ensuring prompt assistance when needed.

4. Can I extend my warranty after the initial period?

Yes, HPE offers options for extending your warranty service, allowing you to maintain support for your products beyond the initial three years.

5. How can I contact HPE for support?

You can contact HPE support through their official website, where you can find phone numbers, chat options, and other contact methods tailored for your region.