HPE Foundation Care - Extended Warranty - 3 Year - Warranty

HPE Foundation Care - Extended Warranty - 3 Year - Warranty is designed to provide comprehensive support for your IT infrastructure, ensuring maximum uptime and productivity for your organization. With a blend of hardware and software services, this extended warranty aims to enhance the value of your equipment while allowing your IT team to focus on strategic initiatives rather than troubleshooting issues. Discover how HPE Foundation Care can help keep your systems running smoothly with the following features and benefits:

• Comprehensive Hardware and Software Support: HPE Foundation Care service offers an extensive range of both hardware and software support, allowing for seamless resolution of issues that may arise with HPE and selected third-party products.
• Remote Diagnosis and On-site Repair: Gain peace of mind with remote diagnosis capabilities and on-site hardware repair services. This ensures that if any hardware problems occur, they're diagnosed quickly, and if necessary, technicians are dispatched to your location, minimizing downtime.
• Next Business Day Service: Enjoy the benefit of a Next Business Day (NBD) parts and labor service response time that ensures timely resolution of issues. This feature is crucial for organizations that cannot afford extended downtime and need dependable support.
• Access to Software Updates and Technical Support: For software products covered under HPE Foundation Care, you will receive remote technical support as well as access to critical software updates and patches, ensuring your systems remain secure and up-to-date.
• Three-Year Service Duration: With a three-year service duration, HPE Foundation Care provides long-term support that enhances productivity and gives organizations assurance that they are covered for an extended period.

Technical Details of Product

• Service Type: Extended Warranty
• Duration: 3 Years
• Response Time: Next Business Day (NBD)
• Coverage: HPE and selected third-party products
• Support Availability: Remote diagnosis and on-site hardware repair
• Software Support: Basic Software Support and Collaborative Call Management for eligible non-HPE software

How to Install

Installing your HPE Foundation Care - Extended Warranty is a straightforward process. Here are the steps to follow:

1. Contact HPE or an authorized reseller to purchase the extended warranty for your specific HPE hardware products.
2. Upon successful purchase, you will receive confirmation of your warranty coverage, including details regarding the products covered.
3. Ensure that your IT team is familiarized with the contact information and procedures for accessing the support services offered under HPE Foundation Care.
4. Regularly review the status of your covered products and keep records of any support requests made through HPE Foundation Care.

Frequently Asked Questions

What products are covered under HPE Foundation Care?

HPE Foundation Care covers a wide range of HPE hardware products, as well as selected third-party products. For software, it includes specific eligible HPE and non-HPE software products. Please consult with HPE for a detailed list of covered products.

What is the response time for support services?

The response time for the Next Business Day service ensures that you will receive parts and labor support within the next business day after a service request is placed, minimizing any potential downtime.

Can I extend my warranty beyond three years?

Yes, HPE offers options to extend your warranty coverage beyond three years. Contact your HPE representative or authorized reseller for more information regarding available warranty extensions.

How can I access software updates and technical support?

Eligible customers can access remote technical support and software updates through the HPE support portal. Make sure to have your service contract details handy when you reach out for support.

What should I do if I encounter an issue with covered hardware?

If you encounter an issue with your covered hardware, initiate a service request through the HPE support portal or by contacting HPE directly. They will guide you through the diagnosis and resolution process.