HPE Foundation Care - Extended Warranty - 3 Year - Warranty

HPE Foundation Care - Extended Warranty - 3 Year - Warranty

The HPE Foundation Care - Extended Warranty is designed to provide exceptional support for your IT infrastructure, ensuring that your hardware and software components operate at optimal levels. With a comprehensive suite of services, this extended warranty offers peace of mind and minimizes downtime, allowing your business to focus on what matters most. This 3-year warranty not only enhances the lifespan of your equipment but also delivers timely assistance tailored to your specific needs.

• Comprehensive Hardware and Software Support: HPE Foundation Care ensures that both hardware and software issues are addressed by leveraging HPE's technical resources. This means you receive expert support from professionals who understand the intricacies of your IT environment.
• Remote Diagnosis and On-Site Repair: Should you encounter hardware problems, the service includes remote diagnosis to quickly identify issues. If necessary, on-site hardware repair is also covered, ensuring that your systems are back up and running with minimal disruption.
• Access to Software Updates and Patches: With HPE Foundation Care, you receive not just support, but also access to essential software updates and patches that keep your systems secure and efficient. This is vital in today’s fast-paced digital landscape.
• Rapid Response Times: Enjoy peace of mind with a 4-hour parts and labor service response time. This quick turnaround is designed to minimize your downtime and maintain productivity levels, ensuring your IT operations run smoothly.
• Extended Coverage for Maximum Productivity: With a duration of 3 years, this warranty extends the life of your equipment, providing reassurance and support that helps your business deliver results efficiently and effectively.

Technical Details

• Warranty Type: Extended Warranty
• Duration: 3 Years
• Service Response Time: 4 Hour Parts & Labor
• Coverage: Comprehensive support for HPE hardware and software
• Remote Diagnosis: Included
• On-Site Repair: Included if required
• Software Support: Basic Software Support and updates for selected non-HPE software

How to Install

To ensure seamless integration of HPE Foundation Care into your IT operations, follow these simple steps:

1. Purchase the HPE Foundation Care warranty through an authorized HPE partner or directly from HPE.
2. Once your purchase is confirmed, you will receive documentation detailing your warranty coverage.
3. Contact HPE support to register your equipment and warranty, providing necessary serial numbers and product details.
4. Familiarize your IT team with the support processes, including how to initiate service requests and access available resources.
5. Keep your systems updated with the software patches provided as part of the warranty service.

Frequently Asked Questions

• What does the HPE Foundation Care warranty cover?

  The warranty covers comprehensive hardware and software support, including remote diagnosis, on-site repair, and access to software updates and patches.

• How long does the warranty last?

  The HPE Foundation Care warranty is valid for 3 years from the date of purchase.

• What is the response time for service requests?

  The service response time is 4 hours for parts and labor, ensuring minimal disruption to your operations.

• Can I use this warranty for third-party software?

  Yes, the warranty may include collaborative call management for selected non-HPE software. Contact HPE for more information on specific software eligibility.

• How do I contact support under this warranty?

  You can contact HPE support through their official website or by phone, using the contact information provided in your warranty documentation.