HPE Foundation Care - Extended Warranty - 3 Year - Warranty

The HPE Foundation Care - Extended Warranty - 3 Year - Warranty is an essential service designed to enhance the longevity and reliability of your IT infrastructure. With a focus on comprehensive support for both hardware and software, this warranty ensures that your systems remain operational with minimal downtime. By partnering with HPE technical experts, you'll receive timely assistance to resolve any issues related to HPE products or selected third-party products.

• Comprehensive Hardware Support: Enjoy remote diagnosis and support for your HPE hardware, ensuring quick identification and resolution of issues.
• On-Site Repair Services: In case remote support isn't sufficient, benefit from on-site hardware repair services, providing you with peace of mind knowing help is just a call away.
• Software Support: Gain access to remote technical support and essential software updates and patches for HPE and selected third-party software.
• Parts Replacement Service: Experience hassle-free parts replacement to resolve hardware problems efficiently and swiftly, minimizing disruptions to your operations.
• Quick Response Times: With a 4-hour parts and labor service response time, your IT infrastructure is guaranteed maximum reliability and support.

Technical Details of the Product

• Service Duration: 3 Years
• Support: Remote diagnosis and on-site hardware repair
• Response Time: 4 Hours for parts and labor
• Software Support: Includes access to updates and patches for eligible products
• Collaborative Call Management: Available for selected non-HPE software

How to Install

To get started with the HPE Foundation Care - Extended Warranty, simply follow these steps:

• Purchase the warranty through an authorized HPE partner or directly from HPE.
• Register your HPE hardware and warranty details on the HPE support portal.
• Ensure your IT team is familiar with the warranty terms and contact information for support.
• In case of any hardware or software issue, reach out to HPE support either through the portal or by phone for immediate assistance.

Frequently Asked Questions

• What is covered under the HPE Foundation Care warranty?

  The warranty covers comprehensive hardware support, access to software updates, remote technical support, and on-site repairs for eligible HPE products.

• How long does the warranty last?

  The HPE Foundation Care warranty is valid for three years from the date of purchase, ensuring long-term support for your IT infrastructure.

• How can I contact HPE support?

  You can contact HPE support through the HPE support portal or by calling the designated support number provided upon warranty registration.

• Is third-party software included in the warranty?

  Yes, selected third-party software may be included under the warranty, provided that it is specified at the time of service.

• What happens if my hardware issue cannot be resolved remotely?

  If an issue cannot be resolved remotely, HPE will dispatch a technician to your site to perform necessary repairs or replacements.