Description
The HPE Foundation Care - Extended Warranty - 3 Year is designed to provide comprehensive support for your IT infrastructure, ensuring that your hardware and software are always running smoothly. With this warranty, you can enjoy peace of mind knowing that HPE's expert technical resources are available to help you resolve any issues that may arise, thus increasing the availability and reliability of your systems.
- Comprehensive Coverage: HPE Foundation Care includes extensive hardware and software services, allowing you to tackle both hardware malfunctions and software issues seamlessly.
- Remote Diagnosis and Support: Benefit from HPE's remote technical support, which enables quick diagnosis and resolutions for various problems without needing an on-site visit.
- On-Site Hardware Repair: In the event of a hardware breakdown, on-site repair services are available, ensuring that expert technicians are readily available to resolve issues right at your location.
- Basic Software Support: This service also includes Basic Software Support for eligible non-HPE software, providing comprehensive assistance across your IT ecosystem.
- Timely Response Times: With a guaranteed 4-hour parts and labor service response time, you can count on HPE to address equipment failures quickly, thereby minimizing downtime.
Technical Details of the Product
- Service Duration: 3 Years
- Service Type: Extended Warranty
- Support Availability: 24/7 Phone Support and On-Site Availability
- Response Time: 4 Hour Parts & Labor Response
- Eligible Products: HPE and selected third-party hardware and software products
How to Install
To activate the HPE Foundation Care - Extended Warranty, follow these simple steps:
- Purchase the warranty through HPE or an authorized reseller.
- Gather the serial number and model details of your HPE hardware and software products.
- Contact HPE customer support or visit their website and provide the necessary product details to register your warranty.
- Once registered, you will receive confirmation and access to support services as per the warranty guidelines.
Frequently Asked Questions
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What is covered under HPE Foundation Care?
HPE Foundation Care covers hardware repairs, remote diagnosis, software support, and access to updates and patches for eligible products. -
Is on-site support included in the warranty?
Yes, on-site hardware repair services are available in the event of a hardware failure. -
How quickly can I expect service after reporting an issue?
HPE guarantees a 4-hour response time for parts and labor service, ensuring prompt resolutions. -
Can I include third-party software in the warranty?
Yes, the warranty includes support for selected third-party software; please contact HPE for specifics regarding eligible products. -
What should I do if I need to escalate my issue?
You can contact HPE’s customer support for escalation, and they will guide you through the necessary steps to address your concerns.
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