HPE Foundation Care - Extended Warranty - 3 Year - Warranty

Introducing the HPE Foundation Care - Extended Warranty - 3 Year - Warranty. This essential service offers comprehensive hardware and software support, specifically designed to enhance the availability and reliability of your IT infrastructure. With expert technical resources from Hewlett Packard Enterprise (HPE) at your disposal, you can ensure that your IT systems run smoothly and efficiently, with minimal downtime.

• Comprehensive Support: HPE Foundation Care provides an extensive range of hardware and software services, ideal for maintaining the performance of your IT infrastructure.
• Remote and On-site Assistance: Get immediate help with remote diagnosis and support. If needed, on-site hardware repair ensures that your issues are resolved quickly and effectively.
• Inclusive Software Support: This service covers not only HPE hardware products but also offers Basic Software Support and Collaborative Call Management for selected third-party software.
• Timely Responses: With a Next Business Day (NBD) response time for parts and labor, you can expect quick resolutions to keep your operations running smoothly.
• Extended Coverage: Enjoy three years of dedicated service, providing peace of mind and allowing you to focus on your core business without worrying about unexpected IT challenges.

Technical Details of the Product

• Service Type: Extended Warranty
• Service Duration: 3 Years
• Service Level: Next Business Day Parts & Labor
• Available For: HPE hardware and selected third-party software
• Support Availability: Remote technical support, parts replacement, and on-site repair services

How to Install

Installation of the HPE Foundation Care - Extended Warranty is straightforward. After purchasing the service, follow these steps:

1. Contact your HPE representative to activate the warranty service.
2. Confirm the list of eligible hardware and software products covered under your warranty.
3. Set up your IT team to coordinate with HPE's technical resources for any support needed.
4. Utilize the remote technical support services for immediate assistance.
5. In case of hardware failure, schedule an on-site service appointment as required.

Frequently Asked Questions

• What is covered under the HPE Foundation Care Warranty? The warranty covers comprehensive hardware and software support for HPE products and selected third-party software, including remote diagnosis, on-site repair, and software updates.
• How do I request service under the warranty? Service requests can be made by contacting HPE technical support through the designated channels provided at the time of your warranty activation.
• Is there a limit to the number of support incidents? There is no limit to the number of support incidents covered under the warranty, ensuring you receive assistance whenever needed during the service duration.
• Can I extend my warranty beyond three years? Yes, HPE offers options for extending your warranty coverage. Please contact your HPE representative for further details.
• What is the response time for on-site repairs? The service includes Next Business Day response for on-site repairs, ensuring that any issues are addressed promptly to minimize downtime.