HPE Foundation Care - Extended Warranty - 3 Year - Warranty

The HPE Foundation Care - Extended Warranty - 3 Year Warranty is designed to provide comprehensive hardware and software services that enhance the availability and reliability of your IT infrastructure. This service ensures that your systems are supported by Hewlett Packard Enterprise (HPE) technical resources, who work collaboratively with your IT team to resolve any hardware and software issues that may arise with HPE products, as well as select third-party products. With the HPE Foundation Care, you gain access to both remote diagnosis and on-site support, ensuring your operations run smoothly.

• Comprehensive Support: HPE Foundation Care Service includes extensive hardware and software services, allowing for both remote diagnosis and on-site hardware repairs when necessary. This ensures minimal downtime for your business.
• Rapid Response: With Next Business Day (NBD) service, you can expect a fast response time for parts and labor, helping to get your systems up and running without unnecessary delays.
• Efficient Resource Management: The service minimizes inventory costs through parts and labor service characteristics, providing maximum dependability without the burden of maintaining extensive on-hand resources.
• Extended Coverage: This warranty provides a solid 3-year duration of service, ensuring consistent support and maintenance, which helps in maintaining high productivity levels throughout the contract period.
• Access to Software Updates: In addition to hardware support, you also gain access to important software updates and patches, keeping your systems secure and up to date.

Technical Details of the Product

The HPE Foundation Care - Extended Warranty covers a range of eligible HPE hardware products and includes Basic Software Support and Collaborative Call Management for selected non-HPE software. The warranty is designed to ensure that you have the necessary support for both hardware and software, enhancing overall system performance and reliability.

How to Install

To begin utilizing the HPE Foundation Care Service, follow these steps:

1. Contact your HPE representative or reseller to confirm your eligible hardware and software products.
2. Complete the purchase of the HPE Foundation Care - Extended Warranty.
3. Once you have the service active, ensure your IT team is familiar with the support process, including how to initiate service requests.
4. Keep documentation of your warranty and service agreements handy for quick reference during support interactions.

Frequently Asked Questions

What hardware products are eligible for the HPE Foundation Care warranty?

Eligible hardware products can vary, so it's best to contact HPE directly or consult with your HPE reseller for a comprehensive list.

Does the warranty cover third-party software?

The warranty includes Basic Software Support and Collaborative Call Management for selected non-HPE software; however, it's crucial to verify which software products are covered by contacting HPE.

What is the response time for on-site support?

The warranty includes Next Business Day (NBD) service response time, ensuring you receive prompt assistance when needed.

How can I access software updates and patches?

Once your HPE Foundation Care Service is active, you will receive remote technical support and access to software updates and patches as part of your coverage.

Is there any limit to the number of service requests I can make?

HPE Foundation Care does not place strict limits on service requests; however, excessive requests may be subject to review to determine the underlying issues.