HPE Foundation Care - Extended Warranty - 3 Year - Warranty

Introducing the HPE Foundation Care - Extended Warranty - 3 Year - Warranty, a comprehensive service designed to enhance the reliability and availability of your IT infrastructure. With HPE's expert technical resources at your disposal, this warranty ensures that your hardware and software operate seamlessly. Whether you are tackling hardware malfunctions or software issues, HPE Foundation Care is here to support your IT team every step of the way.

• Comprehensive Support: HPE Foundation Care offers extensive hardware and software services to address both issues promptly, ensuring that your IT infrastructure remains operational.
• Remote Diagnosis and On-Site Repair: Enjoy peace of mind knowing that HPE provides remote diagnosis and, if necessary, on-site hardware repair to tackle any problems that arise.
• Parts Replacement Service: The warranty includes parts replacement to minimize downtime and provide you with quick resolutions to your hardware issues.
• 4 Hour Response Time: With a commitment to efficiency, HPE Foundation Care guarantees a rapid response time of just 4 hours for parts and labor service, ensuring your systems are swiftly back up and running.
• Extended Coverage: This warranty extends your protection for an additional 3 years after the manufacturer's warranty, providing long-term reliability and peace of mind.

Technical Details of Product

• Service Type: Extended Warranty
• Duration: 3 Years
• Response Time: 4 Hours - Parts and Labor
• Support: Remote Technical Support
• Parts and Labor Availability: Yes
• Eligibility for Basic Software Support: Yes (for selected non-HPE software)

How to Install

To activate your HPE Foundation Care - Extended Warranty, follow these simple steps:

• Purchase the warranty through an authorized HPE partner or directly from HPE.
• Register your HPE hardware on the HPE support portal to ensure that your extended warranty is linked to the correct product.
• Familiarize your IT team with the available support channels and resources provided by HPE.
• In case of hardware or software issues, contact HPE support using the provided channels to initiate the remote diagnosis process.

Frequently Asked Questions

• What does the HPE Foundation Care warranty cover?
  This warranty covers a range of hardware and software services, including remote diagnosis, on-site repairs, parts replacement, and access to software updates.
• How long does the warranty last?
  The warranty is valid for 3 years from the date of activation.
• What is the typical response time for service?
  The warranty guarantees a response time of 4 hours for parts and labor service.
• Can I use HPE Foundation Care for non-HPE products?
  Yes, it can include support for selected third-party software products as part of the Basic Software Support.
• How do I contact HPE support?
  You can contact HPE support through the support portal or the dedicated phone line provided with your warranty documentation.