HPE Foundation Care - Extended Warranty - 3 Year - Warranty

The HPE Foundation Care - Extended Warranty - 3 Year is your comprehensive solution for safeguarding your IT infrastructure. This extended warranty service from Hewlett Packard Enterprise (HPE) is designed to maximize the availability and reliability of your systems. With HPE's skilled technical resources at your disposal, you can ensure that both hardware and software issues are addressed swiftly and effectively, allowing your IT team to focus on their core responsibilities.

• Comprehensive Support: The HPE Foundation Care service provides extensive hardware and software support, ensuring that you have access to the assistance needed to resolve any potential issues with HPE and selected third-party products.
• Remote Diagnosis and On-Site Repair: Enjoy peace of mind with in-depth remote diagnosis and on-site hardware repair services. If a hardware issue arises, HPE technicians will be there to help resolve it quickly, minimizing downtime.
• Basic Software Support: For eligible hardware products, the warranty includes Basic Software Support and Collaborative Call Management for certain non-HPE software, ensuring comprehensive coverage across your IT ecosystem.
• Next Business Day Service: The Next Business Day (NBD) service commitment promises rapid response with parts and labor to help you get back on track without delay, enhancing your operational efficiency.
• Long-Term Coverage: The 3-Year warranty ensures that your systems remain protected long after the original manufacturer’s warranty has expired, providing you with continuous support and peace of mind.

Technical Details of Product

- Service Type: Extended Warranty
- Duration: 3 Years
- Coverage: Hardware and Software Support
- Response Time: Next Business Day for Parts and Labor
- Support Availability: Remote and On-Site

How to Install

Installing the HPE Foundation Care - Extended Warranty is a seamless process. Once you purchase the warranty, you will receive a confirmation and details on how to access the service. To ensure a smooth experience:

1. Verify your eligible HPE hardware and software products.
2. Contact HPE to register for the Foundation Care service.
3. Keep your service agreement and contact information handy for any support needs.
4. In case of an issue, reach out to HPE support for assistance, and they will guide you through the remote diagnosis or on-site repair process.

Frequently Asked Questions

What does the HPE Foundation Care service cover?

The service covers comprehensive support for both HPE hardware and eligible software, including remote diagnosis, on-site repairs, updates, and patches.

How quickly can I expect support after purchasing the warranty?

You can expect support to be available immediately upon registration of your eligible products.

What is the Next Business Day service?

The Next Business Day service guarantees that HPE will provide parts and labor assistance within one business day, helping to minimize any potential downtime.

Can I extend my warranty beyond the initial 3 years?

Yes, HPE offers options for extending your warranty after the initial term ends. It is recommended to contact HPE for details on renewal options.

Are all HPE products eligible for this service?

Not all products are covered; it is important to verify the eligibility of your specific HPE hardware and software products with HPE.