HPE Foundation Care - Extended Warranty - 3 Year - Warranty

HPE Foundation Care - Extended Warranty is your ultimate solution for ensuring the longevity and reliability of your IT infrastructure. With this comprehensive warranty service from Hewlett Packard Enterprise (HPE), you can rest assured that your hardware and software will be expertly supported, significantly reducing downtime and enhancing operational efficiency. This 3-Year warranty provides crucial assistance for both HPE and selected third-party products, ensuring that your IT systems remain robust and functional.

• Comprehensive Coverage: HPE Foundation Care extends beyond hardware support. This service includes remote diagnosis and support, on-site hardware repair, and access to essential software updates and patches, thereby safeguarding your entire IT ecosystem.
• Expert Technical Assistance: Benefit from HPE's technical resources who work in collaboration with your IT team. This partnership helps resolve both hardware and software issues effectively, ensuring minimal disruption to your operations.
• Swift Response Times: Enjoy peace of mind with a guaranteed 2-hour phone support response time. This ensures timely assistance when you need it most, making this warranty ideal for businesses that cannot afford long downtimes.
• Parts Replacement Service: HPE Foundation Care includes a parts replacement service to resolve any hardware issues that may arise, ensuring that you are back up and running in no time.
• Extended Duration: With a service duration of 3 years, this warranty provides long-term assurance and value, helping you maximize the efficiency of your IT infrastructure.

Technical Details of the Product

• Service Type: Extended Warranty
• Coverage Duration: 3 Years
• Response Time: 2 Hour Phone Support
• Service Includes: Remote diagnosis, on-site hardware repair, parts replacement, software updates, and patches
• Eligibility: Applies to HPE hardware products and selected third-party software

How to Install

To take advantage of HPE Foundation Care - Extended Warranty, follow these simple steps:

1. Contact HPE or your authorized reseller to purchase the warranty service and verify eligibility for your hardware and software products.
2. Obtain the necessary documentation and warranty registration details provided by HPE.
3. Ensure your IT team is familiar with the support process, including how to access remote support and request on-site assistance if needed.
4. Keep your HPE service tag or product information readily available for quick reference when contacting support.

Frequently Asked Questions

1. What is covered under the HPE Foundation Care - Extended Warranty?

The warranty covers comprehensive hardware and software support, including remote diagnosis, on-site hardware repair, parts replacement, and access to software updates and patches for eligible products.

2. How can I determine if my hardware is eligible for this warranty?

You can contact HPE or your authorized reseller to check the eligibility of your hardware and software products for the Foundation Care service.

3. What is the response time for support issues?

HPE Foundation Care guarantees a 2-hour phone support response time for timely assistance.

4. How long is the warranty valid?

The HPE Foundation Care - Extended Warranty is valid for 3 years from the date of purchase.

5. Can I get support for third-party software products?

Yes, the warranty may include collaborative call management for selected non-HPE software products as part of the coverage; contact HPE for specific details.