HPE Foundation Care - Extended Warranty - 3 Year - Warranty

HPE Foundation Care - Extended Warranty - 3 Year - Warranty provides unmatched support for your IT infrastructure, ensuring that both hardware and software issues are resolved promptly and efficiently. Designed by Hewlett Packard Enterprise (HPE), this service enhances the availability and performance of your IT systems while offering peace of mind through comprehensive support. With a commitment to excellence, the HPE Foundation Care service is an essential addition to your technology investment.

• Comprehensive Support: HPE Foundation Care Service includes hardware and software services designed to enhance the availability of your IT infrastructure, ensuring that you have consistent support when you need it most.
• Remote and On-Site Assistance: Receive immediate remote diagnosis and support, and if necessary, on-site hardware repair to resolve any issues quickly, minimizing downtime.
• Parts Replacement Service: The warranty includes a reliable parts replacement service, ensuring that any defective parts are addressed swiftly and efficiently, reducing the total cost of ownership.
• Fast Response Time: Enjoy a swift 4-hour response time for parts and labor service, ensuring that your IT operations remain uninterrupted and efficient.
• 3-Year Coverage: Benefit from industry-leading support with a 3-year service duration, providing maximum dependability and peace of mind for your technology investments.

Technical Details of the Product

• Warranty Type: Extended Warranty
• Duration: 3 Years
• Service Features: Remote diagnosis, on-site hardware support, Basic Software Support, Collaborative Call Management for non-HPE software
• Response Time: 4-hour parts and labor service response
• Eligibility: Applicable to HPE hardware products with specific third-party software coverage

How to Install

To activate your HPE Foundation Care - Extended Warranty, follow these simple steps:

1. Contact your HPE sales representative or authorized partner to confirm eligibility for the extended warranty.
2. Provide the necessary information regarding your HPE hardware and any eligible third-party software.
3. Once confirmed, you will receive a service agreement outlining the coverage details.
4. Keep your service agreement documentation handy for quick reference when you require assistance.
5. For any technical support, contact HPE’s support team using the contact details provided in your service agreement.

Frequently Asked Questions

• What is included in the HPE Foundation Care - Extended Warranty?
  It includes comprehensive hardware and software support, remote diagnosis, on-site repair services, parts replacement, and access to software updates and patches.
• How long does the warranty last?
  The warranty is valid for a duration of 3 years from the date of purchase.
• Is this warranty available for software products?
  Yes, it covers eligible software products with remote technical support and software updates.
• What is the response time for service issues?
  HPE provides a 4-hour response time for parts and labor service to ensure minimal disruption to your operations.
• Can I get support for third-party products?
  Yes, support for selected third-party products is included if they are eligible under your service agreement.