HPE Foundation Care - Extended Warranty - 3 Year - Warranty

HPE Foundation Care - Extended Warranty - 3 Year - Warranty is a premium service designed to enhance the reliability and performance of your IT infrastructure. With the increasing reliance on technology in today's fast-paced business environment, having a dependable support system is essential. This extended warranty service by Hewlett Packard Enterprise (HPE) provides comprehensive hardware and software support, ensuring that your critical systems remain operational and efficient.

• Comprehensive Support: The HPE Foundation Care service includes thorough hardware and software services tailored to increase the availability of your IT infrastructure. HPE's technical resources collaborate closely with your IT team to resolve any hardware or software issues, streamlining your operations.
• Remote Diagnosis and On-Site Repair: Enjoy the peace of mind that comes with remote diagnosis and support. If necessary, on-site hardware repair is available to resolve issues promptly and efficiently, minimizing downtime and keeping your systems running smoothly.
• Basic Software Support: For eligible HPE hardware products, this service includes Basic Software Support and Collaborative Call Management for selected non-HPE software, ensuring that your software environment is equally well-maintained and supported.
• Access to Software Updates: HPE Foundation Care provides remote technical support alongside access to vital software updates and patches, ensuring that your systems are always equipped with the latest features and security enhancements.
• Swift Response Times: With a remarkable 4-hour parts and labor service response time, you can count on quick solutions to any issues you encounter, maximizing reliability and minimizing disruptions to your operations.

Technical Details of HPE Foundation Care

• Service Duration: 3 Years
• Response Time: 4 Hour - Parts and Labor
• Electronic Service Sub Type: Enhanced client service for greater flexibility
• Parts Replacement Service: Included
• Collaborative Call Management: Available for selected non-HPE software

How to Install HPE Foundation Care

To activate your HPE Foundation Care service, follow these simple steps:

1. Purchase the HPE Foundation Care Extended Warranty for your eligible HPE hardware devices.
2. Receive your service contract details via email or mail.
3. Contact HPE customer support using the provided contact details to register your service.
4. Provide the required information about your hardware to complete the registration process.
5. Once registered, you will gain immediate access to all support services and resources offered under the warranty.

Frequently Asked Questions

• What is covered under HPE Foundation Care?

  HPE Foundation Care covers hardware and software support for eligible HPE products, including remote diagnosis, on-site repair, software updates, and parts replacement.

• How do I know if my hardware product is eligible?

  Contact HPE's customer service or check the product documentation to determine eligibility for the Foundation Care service.

• What is the response time for service requests?

  The standard response time for parts and labor service is 4 hours, ensuring that you receive timely assistance and repairs.

• Can I access software updates without the warranty?

  Access to software updates and patches is available only through the HPE Foundation Care service.

• Is on-site support available for all issues?

  On-site support is provided when remote diagnosis indicates that physical repairs are necessary to resolve an issue.