HPE Foundation Care - Extended Warranty - 4 Year - Warranty

The HPE Foundation Care - Extended Warranty - 4 Year provides robust support for your IT infrastructure, ensuring that your hardware and software are always up and running. Tailored specifically for Hewlett Packard Enterprise (HPE) products, this extended warranty service offers a comprehensive suite of services designed to enhance the availability and reliability of your systems. With a focus on maximizing uptime through expert support and rapid resolution of issues, the HPE Foundation Care service is an essential investment for any organization looking to maintain a high-performance IT environment.

• Comprehensive Support Services: HPE Foundation Care provides extensive hardware and software support, allowing your IT team to work alongside HPE's technical resources for efficient problem resolution.
• On-Site Hardware Repair: In the event of hardware failure, benefit from on-site repair services, ensuring minimal downtime and swift recovery of your IT operations.
• Remote Technical Support: Gain access to remote diagnosis and technical support, helping you tackle software issues and implement fixes effectively without being physically present.
• Parts Replacement Service: Enjoy peace of mind with a reliable parts replacement service, ensuring that any necessary components are replaced quickly and efficiently.
• Flexible Coverage Duration: With a 4-year service duration, HPE Foundation Care guarantees maximum dependability and performance improvements, allowing you to focus on your core business functions.

Technical Details of Product

• Service Type: Extended Warranty
• Duration: 4 Years
• Response Time: 4 Hours for parts & labor
• Supported Products: Eligible HPE hardware and selected third-party products
• Service Features: Remote diagnosis, on-site repair, Basic Software Support, and Collaborative Call Management for selected non-HPE software

How to Install

To activate your HPE Foundation Care - Extended Warranty, follow these simple steps:

1. Purchase the warranty either directly from HPE or an authorized reseller.
2. Register your hardware product with HPE by providing the necessary details including serial number and product specifications.
3. Once registered, you will receive confirmation of your extended warranty coverage via email.
4. For any support needs, simply contact HPE's support line or access your account on the HPE support portal.

Frequently Asked Questions

Q: What is covered under the HPE Foundation Care warranty?
A: The warranty covers comprehensive hardware and software support for HPE products, including remote diagnosis, on-site repair, and parts replacement.

Q: How do I know if my product is eligible for this warranty?
A: Eligibility can be determined by checking with HPE directly or through their official website, which will provide a list of supported products.

Q: What is the response time for service requests?
A: HPE Foundation Care guarantees a response time of 4 hours for parts and labor to ensure swift issue resolution.

Q: Can I extend my warranty beyond 4 years?
A: Yes, HPE provides options for extending coverage as needed, depending on your product and service agreement.

Q: Is software support included in the HPE Foundation Care service?
A: Yes, basic software support is included, along with remote technical assistance and access to updates and patches for eligible software.