HPE Foundation Care - Extended Warranty - 4 Year - Warranty

The HPE Foundation Care - Extended Warranty - 4 Year - Warranty is designed to offer extensive hardware and software services that enhance the reliability and availability of your IT infrastructure. With a commitment to providing exceptional support, Hewlett Packard Enterprise (HPE) ensures that your business stays operational and efficient, allowing you to focus on what matters most. Experience unparalleled peace of mind with this comprehensive warranty service.

• Comprehensive Support: Enjoy a robust framework of hardware and software support designed to address and resolve both HPE and selected third-party product issues, ensuring your IT infrastructure operates without interruption.
• Remote Diagnosis and On-site Repair: Benefit from timely remote diagnosis, with the added advantage of on-site hardware repair if needed, providing swift resolution to keep your systems running smoothly.
• Basic Software Support: For eligible HPE hardware products, this warranty includes Basic Software Support and collaborative call management for selected non-HPE software, ensuring seamless integration and functionality.
• Extensive Protection: Shield your business from unexpected repair and replacement costs, with parts replacement services designed to maintain dependable efficiency and reliability.
• Fast Response Times: Experience a 2-hour phone support response time, ensuring that you receive quick assistance whenever you encounter an issue, maximizing your operational uptime.

Technical Details of the Product

• Service Type: Hardware and Software Support
• Service Duration: 4 Years
• Response Time: 2 Hour Phone Support
• Support Availability: Remote Diagnosis and On-site Repair
• Coverage: HPE Hardware Products and Selected Third-party Software
• Additional Services: Basic Software Support and Collaborative Call Management

How to Install

To install the HPE Foundation Care - Extended Warranty, follow these simple steps:

1. Contact HPE to determine eligibility for your specific hardware and software products.
2. Purchase the extended warranty directly from HPE or an authorized reseller.
3. Once purchased, you will receive a confirmation email with warranty details and support instructions.
4. Register your product for warranty coverage through the HPE support portal to activate your service.
5. Familiarize yourself with the provided resources and support documentation to maximize your warranty benefits.

Frequently Asked Questions

1. What is covered under the HPE Foundation Care warranty?

This warranty covers comprehensive support for eligible HPE hardware products, including remote diagnosis, on-site repair, basic software support, and access to software updates and patches.

2. How long does the warranty last?

The HPE Foundation Care warranty has a service duration of 4 years from the date of purchase.

3. What is the expected response time for support?

The warranty provides a 2-hour phone support response time, ensuring that your issues are addressed quickly and efficiently.

4. Can I get support for third-party software?

Yes, the warranty includes collaborative call management for selected non-HPE software, depending on eligibility. Please contact HPE for specific details.

5. How do I contact HPE for support?

You can contact HPE support through their official support portal or customer service channels, as indicated in your warranty documentation.