HPE Foundation Care - Extended Warranty - 4 Year - Warranty

The HPE Foundation Care - Extended Warranty is an essential solution designed to safeguard your IT infrastructure. This comprehensive warranty ensures that your hardware and software systems remain operational with minimal downtime, offering peace of mind to businesses that rely heavily on their IT capabilities. Whether it's remote diagnosis, on-site repair, or software support, HPE Foundation Care provides the extensive coverage needed to keep your operations running smoothly.

• Comprehensive Coverage: HPE Foundation Care offers a full suite of hardware and software services designed to enhance the availability of your IT infrastructure. You can depend on HPE’s technical resources to assist you in resolving any hardware or software issues that may arise.
• Remote Diagnosis and Support: The service includes remote diagnosis and support, ensuring that your IT team can quickly address any problems without significant delays. This feature is crucial for maintaining operational efficiency.
• On-Site Hardware Repair: In the event that a problem cannot be resolved remotely, on-site hardware repair is included. This guarantees that expert assistance is available at your location, minimizing downtime and keeping your business running.
• Basic Software Support: For eligible HPE hardware products, the warranty may also include Basic Software Support and Collaborative Call Management for selected non-HPE software, ensuring you receive the necessary assistance for your software needs.
• Quick Response Times: With a 4-hour parts and labor service response time, you can rest assured that repairs will be addressed promptly. This feature is designed to accommodate your operational requirements while enhancing reliability.

Technical Details of the Product

• Warranty Duration: 4 Years
• Service Type: Extended Warranty
• Support Type: Comprehensive hardware and software services
• Response Time: 4 Hours for parts and labor
• On-Site Support: Available as needed for hardware issues

How to Install

To activate the HPE Foundation Care - Extended Warranty, follow these steps:

1. Ensure that your HPE hardware and software products are eligible for coverage under this warranty.
2. Contact HPE's customer service to register your products and confirm your warranty eligibility.
3. Once registered, you will receive a confirmation and details on how to access support services.
4. Maintain documentation of your warranty and service requests for future reference.

Frequently Asked Questions

1. What is included in the HPE Foundation Care - Extended Warranty?

The warranty includes comprehensive hardware and software support, remote diagnosis, on-site repairs, and access to software updates and patches for eligible products.

2. How quickly can I expect service after reporting an issue?

HPE guarantees a 4-hour response time for parts and labor, ensuring your issues are addressed as quickly as possible.

3. Can I use HPE Foundation Care for non-HPE software?

Yes, the warranty may include Basic Software Support and Collaborative Call Management for selected third-party software, depending on eligibility.

4. Is on-site support always available?

On-site support is available when necessary for hardware repairs, ensuring you have access to expert assistance as needed.

5. How do I know if my products are eligible for the warranty?

Contact HPE customer service for detailed information regarding eligibility for your specific hardware and software products.