HPE Foundation Care Extended Warranty – 4 Year On-Site & Remote Support

Protect your essential IT infrastructure with HPE Foundation Care. This comprehensive extended warranty and service plan delivers hardware and software support designed to maximize uptime, accelerate problem resolution, and simplify IT operations. With Hewlett Packard Enterprise’s seasoned technical resources, you receive remote diagnostics, proactive guidance, and on-site hardware repair when needed—ensuring your systems stay available when it matters most. For software coverage, eligible products may include Basic Software Support and Collaborative Call Management, providing a seamless support experience across your hardware and software landscape.

• Comprehensive hardware and software coverage: The Foundation Care plan protects your critical devices and, where eligible, selected third-party software, delivering end-to-end support that reduces downtime and operational risk.
• Rapid on-site response: With a 4-hour hardware on-site service response, issues are addressed quickly to minimize disruption and keep your operations moving forward.
• Extended protection duration: A full 4-year service window ensures long-term reliability, predictable budgeting, and continued investment protection for your IT environment.
• Remote diagnostics and expert guidance: HPE technical resources perform remote diagnosis, remote technical support, and issue triage to resolve problems efficiently before an on-site visit becomes necessary.
• Software support and collaborative management: For eligible software, you gain access to basic software support, software updates and patches, plus Collaborative Call Management to coordinate support across multiple vendors when needed.

Technical Details of HPE Foundation Care - Extended Warranty - 4 Year - Warranty x0 48g Sfp Svc

• Service type: Extended warranty covering hardware, with optional coverage for selected software and third-party components as determined at purchase.
• Coverage scope: Hardware products specified under the plan, along with eligible software components and compatible third-party products as determined by HPE.
• Remote support: 24/7 access to remote diagnostics and technical resources to help interpret issues and guide resolution remotely whenever possible.
• On-site service: 4-hour hardware on-site service response to minimize downtime and accelerate repairs when remote resolution is insufficient.
• Repair and parts: Parts and labor services are provided to restore hardware functionality to agreed specifications, with on-site repair performed as required to resolve hardware faults.
• Software coverage: For eligible software, Basic Software Support and access to software updates and patches are included, enabling continued software health and security.
• Duration: Four years of service coverage from the start date, ensuring extended protection for your investment and predictable support costs.
• Support experience: Electronic and physical service options are available to maximize usability and efficiency, with a focus on minimizing downtime and accelerating service delivery.

How to install HPE Foundation Care - Extended Warranty - 4 Year - Warranty x0 48g Sfp Svc

There is no physical installation required for this service plan. Activation and linkage to your hardware asset are performed by HPE after you complete the purchase. To ensure proper configuration, provide your order details, product model, serial numbers, and any applicable SKU information to your HPE account or partner during the enrollment process. Once the plan is activated, coverage will be applied to the associated devices, and you can begin benefiting from remote diagnostics, software updates, and the on-site service options as needed. If you have multiple devices or a complex IT environment, consider coordinating coverage across all appliances to maintain consistent service levels and reduce administrative overhead.

Frequently asked questions

• What does HPE Foundation Care Extended Warranty cover?

  HPE Foundation Care provides comprehensive hardware support with remote diagnostics and on-site hardware repair as needed. For eligible software, it includes Basic Software Support and access to software updates and patches, along with Collaborative Call Management to coordinate support for non-HPE software. The plan is designed to maximize uptime and reduce unexpected repair costs over a four-year period.

• What is the response time for on-site hardware issues?

  The service offers a 4-hour on-site hardware response window, ensuring that qualified technicians arrive promptly to diagnose and repair hardware faults, thereby minimizing downtime for critical systems.

• How long does the coverage last?

  The Extended Warranty is valid for four years from the service start date, providing long-term protection and budget predictability for your IT investments.

• Does the plan include software support?

  Yes. For eligible software, HPE Foundation Care includes remote software support, access to updates and patches, and Collaborative Call Management for coordinating case handling with non-HPE software vendors when applicable.

• How do I enroll or activate the service?

  Activation is performed by HPE after purchase. To enroll, provide the required hardware details (model, serial numbers, SKU, order information) to your HPE account manager or partner. Once activated, your devices are covered, and you can start benefiting from remote diagnostics, on-site service, and software updates right away.