HPE Foundation Care - Extended Warranty - 4 Year - Warranty

The HPE Foundation Care - Extended Warranty - 4 Year is a vital service designed for businesses looking to enhance the availability and reliability of their IT infrastructure. This comprehensive warranty service provides both hardware and software support, ensuring that your critical systems remain operational and efficient. With HPE's technical expertise at your disposal, you can rest assured that any issues will be swiftly addressed, minimizing downtime and maximizing productivity.

• Comprehensive Hardware and Software Support: The HPE Foundation Care service encompasses extensive support for both hardware and software issues, helping your IT team effectively resolve problems with HPE and selected third-party products.
• Remote Diagnosis and On-Site Repair: If a hardware issue arises, HPE Foundation Care offers remote diagnosis, with the added benefit of on-site repair if necessary, ensuring fast and effective solutions.
• Basic Software Support and Collaborative Call Management: For eligible HPE hardware products, the service may include Basic Software Support and access to Collaborative Call Management for selected non-HPE software, broadening your support coverage.
• Efficient Response Times: Enjoy peace of mind with a rapid 4-hour parts and labor service response time, ensuring that your business can quickly recover from any technical disruptions.
• Extended Coverage: The service lasts for a full 4 years, providing robust protection and support beyond the manufacturer’s warranty, ensuring your IT infrastructure remains reliable and efficient.

Technical Details of Product

• Service Type: Extended Warranty
• Duration: 4 Years
• Response Time: 4 Hours for Parts & Labor
• Support Availability: Phone support and on-site service
• Coverage: Hardware and Software (for eligible products)

How to Install

To utilize the HPE Foundation Care - Extended Warranty, your IT team should follow these steps:

1. Contact HPE to verify your eligible hardware and software products for coverage.
2. Register your products under the HPE Foundation Care service.
3. Ensure that all HPE products are properly configured and connected to the network for remote diagnostics.
4. Maintain regular communication with HPE support for software updates and patches.
5. In the event of an issue, promptly contact HPE support for diagnosis and resolution procedures.

Frequently Asked Questions

What is included in the HPE Foundation Care service?

The HPE Foundation Care service includes remote diagnosis, on-site hardware repair, basic software support, and collaborative call management for selected non-HPE software, depending on the eligibility of your products.

How does the response time work for repairs?

The service guarantees a 4-hour response time for parts and labor, ensuring quick and effective resolution of hardware issues.

Is software support also included in this warranty?

Yes, for eligible HPE hardware products, software support is included, which allows for remote technical support and access to software updates and patches.

How can I check if my product is eligible for HPE Foundation Care?

You can verify eligibility by contacting HPE directly or checking your product documentation for details regarding warranty and service options.

What happens if my warranty expires?

Once your warranty expires, you will no longer receive support or service under the HPE Foundation Care. It is advisable to renew or extend your warranty before it lapses to ensure continued support.