HPE Foundation Care - Extended Warranty - 4 Year - Warranty

The HPE Foundation Care - Extended Warranty - 4 Year is a vital investment for any organization looking to enhance the reliability and availability of its IT infrastructure. This comprehensive service plan is designed specifically to provide businesses with peace of mind, covering both hardware and software services, which ensures your systems remain operational. By choosing Hewlett Packard Enterprise (HPE), you unlock access to specialized technical resources that swiftly support your IT team in resolving hardware and software issues. Below are the key features and benefits that make this extended warranty a valuable addition to your IT strategy.

• Comprehensive Coverage: Enjoy robust protection for eligible HPE hardware and software products, helping you avert potential downtime and maintain business continuity.
• Rapid Response Times: With a 4 Hour - Parts & Labor service response time, you can count on swift resolutions to any issues that arise, ensuring your operations remain uninterrupted.
• On-site Support: Should remote diagnosis not resolve your issues, on-site hardware repair services are available for added convenience and peace of mind.
• Parts Replacement Service: The HPE Foundation Care includes a parts replacement service, allowing for quick handling of any hardware mishaps that may occur.
• Extended 4-Year Coverage: This extended warranty spans over four years, providing you with long-term assurance and support for your IT infrastructure.

Technical Details of HPE Foundation Care

• Service Duration: 4 Years
• Service Type: Extended Warranty
• Response Time: 4 Hour - Parts & Labor
• Support: Collaborative Call Management for selected non-HPE software
• Includes: Remote diagnosis, on-site hardware repair, and access to software updates and patches

How to Install

To activate the HPE Foundation Care - Extended Warranty, follow these steps:

1. Purchase the extended warranty either through HPE's official website or an authorized distributor.
2. Upon purchasing, you will receive a confirmation and a contract number.
3. Contact HPE's customer service with your contract number to register your warranty.
4. Ensure your eligible HPE hardware and software products are documented for coverage.
5. Utilize HPE’s web portal for updates and service requests as needed.

Frequently Asked Questions

• What products are covered under the HPE Foundation Care service? The service covers eligible HPE hardware and selected software products, including third-party software as specified by HPE.
• How long does the service last? The HPE Foundation Care service provides coverage for a period of four years from the date of purchase.
• What is the response time for on-site service? The service guarantees a response time of 4 hours for both parts and labor, ensuring that resolutions are provided promptly.
• Can I get technical support for non-HPE software? Yes, HPE Foundation Care includes Collaborative Call Management for selected non-HPE software, allowing for comprehensive support.
• How do I request service or support? You can request service or support through HPE's customer service channels or via their online web portal as per your registered contract.