HPE Foundation Care - Extended Warranty - 4 Year - Warranty

HPE Foundation Care - Extended Warranty - 4 Year Warranty is designed to elevate your IT infrastructure's performance and reliability, providing a seamless experience for your organization. With comprehensive hardware and software services, HPE’s extended warranty ensures that your systems are always up and running. When you choose HPE Foundation Care, you gain access to expert technical resources who work collaboratively with your IT team to swiftly resolve hardware and software issues associated with HPE and selected third-party products.

• Comprehensive Support: The HPE Foundation Care service includes remote diagnosis and support, ensuring that your IT team receives timely assistance when encountering hardware and software problems.
• On-Site Hardware Repair: Should an issue require it, on-site hardware repair is included in your warranty, allowing for a swift resolution to minimize downtime.
• Basic Software Support: Eligible HPE hardware products can also benefit from Basic Software Support, which includes access to updates and patches to keep your systems secure and efficient.
• Collaborative Call Management: This feature ensures that your IT team gets the necessary support for selected non-HPE software, facilitating better overall system performance.
• Rapid Response Times: With a 2-hour phone support service response time, you can expect maximum reliability and accommodation when urgent issues arise.

Technical Details of HPE Foundation Care - Extended Warranty

• Service Duration: 4 Years
• Service Type: Physical service sub-type for enhanced reliability
• Parts and Labor Coverage: Comprehensive service characteristics to ensure operational convenience
• Response Time: 2 Hour Phone Support for immediate assistance
• On-Site Support Availability: Quick solutions guaranteed with expert support

How to Install

To activate your HPE Foundation Care - Extended Warranty, follow these steps:

1. Purchase the warranty through an authorized HPE distributor or directly from HPE.
2. Upon purchase, you will receive a warranty certificate with an activation code.
3. Register your HPE products online through the HPE support portal using the activation code provided.
4. Once registered, confirm your warranty coverage and access to support resources.
5. For any assistance during the registration process, contact HPE support directly.

Frequently Asked Questions

• What is covered under the HPE Foundation Care - Extended Warranty?
  It covers hardware repairs, remote diagnosis, software updates, and support for eligible HPE and selected third-party products.
• How long is the warranty valid?
  The warranty is valid for 4 years from the date of purchase.
• Do I receive on-site support?
  Yes, on-site hardware repair is included when necessary to resolve an issue.
• What is the response time for support?
  You can expect a response time of 2 hours for phone support.
• Can I extend my warranty beyond 4 years?
  HPE may offer options for warranty renewal or extension as your warranty approaches its expiration date, so it's advisable to check with HPE for available options.