HPE Foundation Care - Extended Warranty - 4 Year - Warranty

The HPE Foundation Care - Extended Warranty - 4 Year is an essential service for organizations looking to maintain optimal performance of their IT infrastructure. This comprehensive warranty not only ensures that your hardware and software operate efficiently but also provides peace of mind knowing that expert support is just a call away. With Hewlett Packard Enterprise’s commitment to service excellence, this warranty is designed to enhance availability and reliability, enabling your business to thrive.

• Comprehensive Support: HPE Foundation Care Service includes extensive hardware and software support, ensuring that your IT environment is well-maintained and troubles are addressed promptly by technical experts.
• Remote Diagnosis and On-Site Assistance: Benefit from remote troubleshooting capabilities, along with on-site hardware repair services when necessary, minimizing downtime and ensuring continuity of operations.
• Next Business Day Service: The warranty features a Next Business Day (NBD) response time for parts and labor, allowing for swift service that aligns with your business's operational needs.
• Extended Warranty Period: With a service duration of four years, you can rely on HPE Foundation Care to sustain your IT infrastructure's performance, allowing your team to focus on core business activities.
• Collaborative Support for Software: This warranty also extends to selected third-party software through Basic Software Support and Collaborative Call Management, providing seamless integration and support across your technology stack.

Technical Details of Product

• Service Type: Extended Warranty
• Duration: 4 Years
• Service Response Time: Next Business Day (NBD)
• Supported Products: Eligible HPE hardware and selected third-party software
• Support Channels: Remote technical support, software updates, and patches

How to Install

To avail of the HPE Foundation Care - Extended Warranty, follow these steps:

1. Purchase the warranty through an authorized HPE retailer or directly from HPE.
2. Register your HPE hardware or software product with HPE to validate the warranty.
3. Access HPE's support portal to familiarize yourself with the services included.
4. In case of a hardware issue, contact HPE support using the provided customer support number.
5. Follow the instructions for remote diagnosis, and if on-site repair is needed, schedule a service appointment through HPE support.

Frequently Asked Questions

What is covered under the HPE Foundation Care - Extended Warranty?

This warranty covers hardware and selected third-party software, including remote support, parts replacement, and on-site repair services.

How do I know if my product is eligible for this warranty?

You can check the eligibility of your hardware or software product by contacting HPE directly or visiting their official website for specific product details.

What is the response time for service under this warranty?

The warranty offers a Next Business Day (NBD) response time for parts and labor, ensuring minimal disruption to your operations.

Can I get support for third-party software?

Yes, HPE Foundation Care includes Basic Software Support and Collaborative Call Management for selected third-party software products.

How do I access software updates and patches?

Once your product is registered, you will have access to the HPE support portal, where you can download software updates and patches as needed.