HPE Foundation Care - Extended Warranty - 4 Year - Warranty

HPE Foundation Care - Extended Warranty - 4 Year - Warranty

The HPE Foundation Care - Extended Warranty - 4 Year is a comprehensive service designed to elevate the reliability and performance of your IT infrastructure. With Hewlett Packard Enterprise (HPE) at your side, this service ensures that your hardware and software issues are promptly addressed, allowing your organization to maintain optimal uptime and efficiency. This extended warranty not only provides peace of mind but also extends the lifespan of your essential equipment.

• Comprehensive Support: HPE Foundation Care offers extensive hardware and software support, ensuring that your IT team has the resources they need to resolve issues effectively.
• On-Site Hardware Repair: When remote diagnosis isn't enough, HPE provides on-site hardware repair, minimizing downtime and restoring functionality quickly.
• Remote Technical Assistance: Access HPE's technical resources remotely, giving you the flexibility and convenience needed to manage your IT problems efficiently.
• Software Updates and Patches: Stay current with the latest software developments through remote access to updates and patches for eligible products.
• Quick Response Time: Enjoy a 4-hour parts and labor response time, ensuring timely support and increased dependability for your IT operations.

Technical Details of Product

The HPE Foundation Care - Extended Warranty - 4 Year provides a robust combination of services designed for various HPE hardware and eligible third-party products. Key features include:

• Duration: 4 Years
• Service Type: Parts and Labor
• Response Time: 4-Hour response for parts and labor services
• Available for: HPE hardware and selected third-party software
• Included Services: Remote diagnosis, on-site hardware repair, software updates, and patches

How to Install

Installing the HPE Foundation Care - Extended Warranty is a straightforward process:

1. Purchase the warranty through an authorized HPE distributor or directly from HPE.
2. Register the warranty using the HPE service portal, providing your product serial number and relevant details.
3. Once registered, ensure that your IT team is familiar with the support process and how to access the remote support services.
4. Maintain records of any service calls or issues to streamline the support process when needed.

Frequently Asked Questions

• What is covered under the HPE Foundation Care warranty?
  The warranty covers hardware repairs, remote diagnosis, and software updates for eligible HPE products and selected third-party software.
• What is the response time for service requests?
  HPE Foundation Care guarantees a 4-hour parts and labor response time for urgent service requests.
• Can I use this warranty for third-party products?
  Yes, the warranty includes support for selected third-party products that are compatible with HPE hardware.
• How do I access software updates?
  Software updates are accessible remotely through the HPE service portal, ensuring your systems are up-to-date with the latest patches.
• Is there a limit on the number of service calls?
  No, there is no limit on the number of service calls, so you can reach out for assistance whenever needed.