HPE Foundation Care - Extended Warranty - 4 Year - Warranty

Overview: The HPE Foundation Care - Extended Warranty - 4 Year service provides comprehensive hardware and software support designed to enhance the reliability and availability of your IT infrastructure. This warranty service from Hewlett Packard Enterprise (HPE) ensures that your organization can count on expert assistance for both hardware and software issues, extending the peace of mind beyond the standard manufacturer's warranty.

• Comprehensive Coverage: HPE Foundation Care offers extensive hardware and software services, including remote diagnosis and support, along with on-site hardware repair, ensuring that your IT systems remain operational.
• Remote Technical Support: Gain access to HPE's skilled technical resources who work collaboratively with your IT team to resolve hardware and software problems effectively and efficiently.
• Parts Replacement Service: Experience a hassle-free parts replacement service that guarantees dependable efficiency, allowing you to focus on your core business operations without worrying about potential breakdowns.
• Timely On-Site Support: Enjoy fast and straightforward on-site support designed to quickly address and resolve issues, minimizing downtime and maximizing productivity.
• 4 Hour Response Time: Benefit from a 4-hour response time for parts and labor service, ensuring that your IT infrastructure is promptly addressed, allowing for timely completion of any necessary repairs.

Technical Details:

• Service Duration: 4 Years
• Support Type: Remote and On-site support
• Response Time: 4 Hours for parts and labor service
• Coverage: Hardware and software support for HPE and selected third-party products
• Service Components: Remote diagnosis, on-site hardware repair, Basic Software Support, and Collaborative Call Management for selected non-HPE software

How to Install:

To activate your HPE Foundation Care - Extended Warranty, follow these simple steps:

1. Purchase the HPE Foundation Care service for your eligible hardware and software products.
2. Contact HPE customer support to register your products and verify eligibility for the warranty.
3. Follow the instructions provided by HPE to set up your account and ensure that your IT team is informed about the coverage.
4. Once registered, you will receive confirmation of your coverage and details on how to access technical support services.

Frequently Asked Questions:

What does the HPE Foundation Care - Extended Warranty cover?

The warranty covers comprehensive hardware and software support services for eligible HPE products, including remote diagnosis, on-site repairs, and access to software updates and patches.

How long is the HPE Foundation Care service valid?

The service lasts for 4 years, providing extended protection and support for your IT infrastructure after the manufacturer’s warranty expires.

What is the average response time for on-site support?

The average response time for on-site support is 4 hours, ensuring that issues are addressed promptly to minimize downtime.

Do I need to register my products for the warranty?

Yes, it is essential to register your eligible products with HPE to activate the warranty and access support services.

Can I get support for non-HPE software products?

Yes, HPE Foundation Care includes Collaborative Call Management for selected non-HPE software products as part of the service, depending on eligibility.