HPE Foundation Care - Extended Warranty - 4 Year - Warranty

The HPE Foundation Care - Extended Warranty - 4 Year - Warranty is your ultimate solution for ensuring the longevity and reliability of your Hewlett Packard Enterprise (HPE) hardware and software systems. This comprehensive service is specifically designed to increase the availability of your IT infrastructure by providing dedicated support from HPE’s technical resources. Whether it's hardware or software issues, the HPE Foundation Care service ensures that your IT environment remains robust and efficient.

• Comprehensive Support: HPE Foundation Care offers extensive hardware and software support, ensuring that both your HPE products and selected third-party products are covered for any technical difficulties.
• Remote Diagnosis: Get access to quick remote diagnosis and troubleshooting, allowing your IT team to resolve issues promptly without the need for on-site visits whenever possible.
• On-Site Hardware Repair: If an issue cannot be resolved remotely, enjoy the peace of mind of on-site hardware repairs to get your systems back online swiftly and efficiently.
• Next Business Day (NBD) Response: The warranty includes NBD service for parts and labor, ensuring that any required hardware is delivered and installed to minimize downtime.
• Duration of Coverage: With a solid 4-year service term, you can ensure extended protection and consistent performance of your HPE systems.

Technical Details of Product

• Product Type: Extended Warranty
• Service Duration: 4 Years
• Support Type: Phone Support & On-Site Support
• Response Time: Next Business Day for Parts & Labor
• Eligibility: HPE hardware and selected third-party products

How to Install

To activate your HPE Foundation Care - Extended Warranty, follow these steps:

1. Purchase the warranty through an authorized HPE distributor or directly from HPE.
2. After purchasing, you will receive a confirmation via email with your warranty details.
3. Ensure that your hardware products are registered with HPE to validate eligibility for support services.
4. Contact HPE support to set up your service account and familiarize yourself with the support process.
5. Keep your service confirmation and warranty details accessible for reference when contacting support.

Frequently Asked Questions

What is covered under the HPE Foundation Care warranty?

The warranty covers hardware repairs, remote diagnosis, and technical support for both HPE hardware and selected third-party software products.

How do I access technical support?

You can access technical support by calling the HPE support hotline or using the online support portal provided upon warranty activation.

What is the process for an on-site repair?

If your issue requires on-site support, HPE will dispatch a technician to your location the next business day to perform repairs.

Is software support included with the warranty?

Yes, for eligible software products, the warranty includes remote technical support as well as access to software updates and patches.

Can I transfer my warranty to another user?

Warranties are generally non-transferable. However, you may contact HPE support for specific cases or inquiries.