HPE Foundation Care - Extended Warranty - 5 Year - Warranty

Experience unparalleled peace of mind with the HPE Foundation Care - Extended Warranty - 5 Year. This essential service is designed to enhance the availability and reliability of your IT infrastructure, ensuring you have the technical support you need to keep your operations running smoothly. HPE technical resources work closely with your IT team to resolve hardware and software issues efficiently. With a focus on both HPE and select third-party products, this extended warranty provides comprehensive coverage that goes beyond basic support.

• Comprehensive Support: HPE Foundation Care offers extensive hardware and software services, ensuring that your IT infrastructure remains operational and efficient.
• Remote Diagnosis and On-site Repair: Benefit from remote diagnosis and support, coupled with on-site hardware repair, when necessary, to resolve issues swiftly and effectively.
• Basic Software Support: For eligible HPE hardware products, the service may include Basic Software Support and Collaborative Call Management for selected non-HPE software, enhancing your overall support experience.
• Rapid Response Time: Enjoy the reliability of a 4-hour parts and labor service response time that ensures prompt assistance, minimizing downtime and maintaining productivity.
• Long-Term Coverage: With a 5-year service duration, HPE Foundation Care guarantees your equipment is protected, allowing you to make informed investment decisions regarding your IT infrastructure.

Technical Details of the Product

The HPE Foundation Care - Extended Warranty offers a variety of technical benefits tailored to meet your IT needs:

• Service Duration: 5 Years
• Response Time: 4 Hours for Parts & Labor
• Remote Technical Support: Access to Software Updates and Patches
• Eligibility for Basic Software Support: for selected third-party products

How to Install

To activate your HPE Foundation Care - Extended Warranty, follow these simple steps:

1. Purchase the HPE Foundation Care service through an authorized HPE reseller or directly from HPE.
2. Obtain the service contract number and documentation from your purchase.
3. Register your products with HPE using the provided service contract number to ensure your equipment is eligible for support.
4. Familiarize your IT team with the resources available through HPE Foundation Care, including remote support and access to software updates.
5. Keep your contact information updated with HPE to receive timely notifications and support regarding your coverage.

Frequently Asked Questions

1. What is included in the HPE Foundation Care - Extended Warranty? The warranty includes hardware and software support, remote diagnosis, on-site repair services, and access to software updates and patches.
2. How long does the service last? The HPE Foundation Care - Extended Warranty is valid for 5 years from the date of purchase.
3. What is the response time for support? The service guarantees a 4-hour response time for parts and labor, ensuring quick resolutions to any issues.
4. Can I receive support for non-HPE products? Yes, the service may include Basic Software Support for selected non-HPE software products, depending on eligibility.
5. How do I contact HPE for support? You can contact HPE technical support through the contact information provided in your service contract documentation or on the HPE website.