HPE Foundation Care - Extended Warranty - 5 Year - Warranty

The HPE Foundation Care - Extended Warranty - 5 Year is your ultimate solution for safeguarding your IT infrastructure. Designed to maximize the reliability and availability of your technology assets, this extended warranty covers both hardware and software support, minimizing unexpected repair and replacement costs. With expert assistance from Hewlett Packard Enterprise (HPE), you can ensure your systems remain operational and efficient for years to come.

• Comprehensive Coverage for Hardware and Software: The HPE Foundation Care service provides extensive support for both HPE and selected third-party hardware and software. This ensures that your entire IT ecosystem is protected, allowing you to focus on what matters most—your business.
• Remote Diagnosis and On-Site Support: Enjoy quick resolutions with remote diagnosis performed by HPE's qualified technical resources. Should the need arise, on-site hardware repairs are available, ensuring your operations remain uninterrupted.
• Basic Software Support Included: Eligible HPE hardware products come equipped with Basic Software Support. This feature grants access to important updates and patches while providing collaborative call management for select software products, streamlining your support experience.
• Rapid Response Times: With a guaranteed 4-hour response time for parts and labor, the HPE Foundation Care service ensures that any issues you encounter can be addressed swiftly, minimizing downtime and maintaining operational continuity.
• Extended 5-Year Duration: This warranty offers a substantial 5-year term of service, ensuring maximum dependability and accurate results from your IT infrastructure. Experience peace of mind knowing your technology is covered for an extended period.

Technical Details of HPE Foundation Care Service

Sub-Type: Physical service for enhanced usability and efficiency.

Service Features: Parts and Labor service characteristics to ensure both high usability and operational efficiency.

Support Type: Remote technical support and access to the latest software updates and patches.

Eligibility: Applies to eligible HPE hardware and selected third-party products.

How to Install

To install the HPE Foundation Care service, follow these steps:

1. Purchase the HPE Foundation Care - Extended Warranty through an authorized HPE reseller or directly from HPE.
2. Once the purchase is confirmed, you will receive a service contract along with instructions on how to activate your warranty.
3. Follow the step-by-step instructions included in the documentation to register your eligible HPE hardware and software products.
4. Ensure that your IT team is aware of the support options available and how to contact HPE technical resources for assistance.
5. Once registered, enjoy the benefits of comprehensive support and peace of mind knowing your IT infrastructure is protected.

Frequently Asked Questions

What products are eligible for HPE Foundation Care? HPE Foundation Care covers HPE hardware and selected third-party products. Please contact HPE for a complete list of eligible products.

How does remote diagnosis work? HPE’s technical resources will diagnose issues remotely using secure communication protocols to identify the problem and recommend effective solutions.

What is the response time for on-site support? The service guarantees a 4-hour response time for parts and labor, ensuring prompt support for any hardware issues that may arise.

Can I renew the warranty after the 5-year period? Yes, HPE offers options for extending your warranty after the initial 5-year period. Please check with HPE for renewal details and options available.

What should I do if I encounter a software issue? You can contact HPE’s customer support for assistance with software issues, where you will receive technical support and access to the necessary updates.