HPE Foundation Care - Extended Warranty - 5 Year - Warranty

The HPE Foundation Care - Extended Warranty - 5 Year is your ultimate solution for comprehensive hardware and software support, designed to elevate the reliability and performance of your IT infrastructure. This extended warranty not only ensures peace of mind but also provides you with extensive resources to keep your systems running smoothly. With a commitment to delivering exceptional support, HPE's technical resources collaborate closely with your IT team to resolve any hardware or software issues efficiently. Whether you need remote diagnostics or on-site repairs, the HPE Foundation Care extends a reliable hand to your organization.

• Comprehensive Coverage: HPE Foundation Care offers an all-encompassing service package that includes both hardware and software support, ensuring your IT ecosystem functions seamlessly.
• Timely On-Site Repair: If remote diagnosis proves insufficient, HPE professionals will provide on-site hardware repair, minimizing downtime and maintaining your operational continuity.
• Remote Technical Support: Gain access to HPE's expert technical support via remote channels, allowing for quick resolutions to software issues and ensuring that your systems remain up-to-date with the latest patches and updates.
• Parts Replacement Service: The warranty includes a parts replacement service that guarantees dependable efficiency, safeguarding your business against unexpected repair and replacement costs.
• Rapid Response Time: Enjoy a 4-hour parts and labor service response time, ensuring that your critical IT functions are restored promptly, thereby maximizing reliability and productivity.

Technical Details of the Product

• Service Duration: 5 Years
• Service Type: Physical service with parts and labor coverage
• Response Time: 4 Hour on-site response for parts and labor
• Software Support: Basic support for eligible non-HPE software products
• Collaborative Call Management: Available for selected software products

How to Install

Installing HPE Foundation Care is seamless and straightforward. Here are the steps to get started:

1. Contact your HPE representative or authorized reseller to purchase the HPE Foundation Care warranty.
2. Provide necessary information regarding your existing HPE hardware and software products to ensure eligibility.
3. Upon confirmation, HPE will register your service and provide you with documentation regarding your coverage.
4. Utilize HPE's online portal to access support resources, updates, and to manage service requests.
5. For on-site support, call HPE's support line, and a technician will be dispatched as per the agreed response time.

Frequently Asked Questions

1. What is covered under HPE Foundation Care?

HPE Foundation Care covers both hardware and selected software services, including remote diagnosis, on-site repairs, and access to software updates and patches.

2. How do I know if my products are eligible?

Contact HPE or your authorized reseller to check the eligibility of your HPE hardware and software products for the Foundation Care service.

3. What is the response time for service requests?

The standard response time for parts and labor service is 4 hours, ensuring that your IT systems are quickly restored to full functionality.

4. Can I customize my service contract?

HPE allows for some customization based on your business needs. Speak with your HPE representative for specifics on tailoring your service agreement.

5. Is software support included?

Yes, HPE Foundation Care includes Basic Software Support and Collaborative Call Management for eligible non-HPE software products.