HPE Foundation Care - Extended Warranty - 5 Year - Warranty

The HPE Foundation Care - Extended Warranty - 5 Year - Warranty is an essential service designed to enhance the reliability and efficiency of your IT infrastructure. This comprehensive coverage ensures that both hardware and software are supported by Hewlett Packard Enterprise's (HPE) technical resources, allowing your IT team to focus on operations while HPE addresses any issues. With HPE Foundation Care, you can rest assured knowing that professional assistance is just a call away, helping to minimize downtime and keep your systems running smoothly.

• Comprehensive Support: HPE Foundation Care provides extensive hardware and software services tailored to boost the availability of your IT infrastructure.
• Remote Diagnosis and On-Site Repair: Benefit from remote troubleshooting, and if necessary, on-site hardware repair to quickly resolve any issues that may arise.
• Basic Software Support: For eligible HPE hardware, this service includes Basic Software Support and Collaborative Call Management for selected non-HPE software.
• Software Updates and Patches: Gain access to remote technical support, software updates, and patches, ensuring your systems are always up to date and secure.
• Next Business Day Response: Enjoy a prompt response with a Next Business Day service for parts and labor, optimizing your operational reliability.

Technical Details of HPE Foundation Care

• Service Duration: 5 Years
• Service Type: Extended Warranty
• Support Channels: Remote support and on-site repair
• Eligibility: Covers HPE and selected third-party products
• Response Time: Next Business Day for parts and labor

How to Install

To install the HPE Foundation Care - Extended Warranty, follow these simple steps:

1. Purchase the HPE Foundation Care service from an authorized HPE dealer or directly from HPE.
2. Register your HPE hardware with the provided warranty details online or through customer support.
3. Receive confirmation and documentation regarding your warranty coverage via email or your HPE account.
4. In case of hardware or software issues, contact HPE support through the official channels listed in your warranty documentation.
5. Follow the instructions provided by HPE technical resources for troubleshooting or scheduling on-site repairs.

Frequently Asked Questions

1. What does the HPE Foundation Care warranty cover?

The warranty covers comprehensive support for eligible HPE and selected third-party hardware and software products, including remote technical support and on-site repairs if necessary.

2. How quickly can I expect service from HPE Foundation Care?

You can expect a Next Business Day response for parts and labor requests, ensuring minimal downtime for your IT infrastructure.

3. Can I use HPE Foundation Care for non-HPE software?

Yes, HPE Foundation Care may include Basic Software Support and Collaborative Call Management for selected non-HPE software products.

4. What is the duration of the warranty?

The HPE Foundation Care warranty is valid for 5 years from the date of purchase, providing you with long-term support and peace of mind.

5. How do I file a support request?

To file a support request, contact HPE support via the official channels provided in your warranty documentation, and a technician will assist you with troubleshooting or repairs.